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The User Satisfaction Analyses for the Multimedia Room of Academic Libraries in the Northeast Seoul

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2015, 26(1), pp.5-33
  • DOI : 10.14699/kbiblia.2015.26.1.005
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

박세미 1 Yang-woo Kim 2

1한성대학교 대학원 문헌정보학과
2한성대학교

Accredited

ABSTRACT

While a number of studies have been conducted on the multimedia rooms in academic libraries, they have limitations both in the research scope and in the data analysis methods. The principal limitations are: ① Lack of investigation on the variation in user satisfaction by users’ major areas and utilization behaviors; ② Insufficiency of examining the variation in user satisfaction with diverse library areas; ③ Lack of consideration of service providers’ opinions. Accordingly, this study aimed to examine the follows: ① investigating how users’ major fields and utilization behaviors affect user satisfaction; ② determining the relationships between the area satisfaction factors and satisfaction in general; and ③ discovering what to improve, as indicated by users and service providers. On the basis of the results, the suggestions relate to the improvements of the followings: ① the existing system; ② equipments and facilities; ③ resources; ④ user education; and ⑤ administrative and legal support.

1. 서 론

2. 이론적 배경

3. 연구방법

4. 연구결과

5. 결론 및 제언

REFERENCES(29)

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