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Effects of Public Library Cultural Program Services on Users’ Quality of Life 「Libraries on the Road」

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2022, 33(1), pp.479-497
  • DOI : 10.14699/kbiblia.2022.33.1.499
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 23, 2022
  • Accepted : March 10, 2022
  • Published : March 30, 2022

Hyunsoo Yoon 1 YI, YONG JEONG 2

1성균관대학교 문헌정보학과
2성균관대학교

Accredited

ABSTRACT

The present study aimed to examine how the quality of cultural program services, ‘Libraries on the Road’ influences users’ satisfaction, quality of life, and loyalty to the cultural program services. Online surveys were conducted with users who had participated in ‘Library on the Road’ of public libraries, and collected 138 valid data. The study verified the hypotheses through structural equation model analysis. Findings of the study indicated that the higher the service quality of ‘Library on the Road’, the higher users’ satisfaction. Users’ satisfaction had positive effects on users’ quality of life and loyalty to the services. The study extended the literature for the association between the service quality of a particular cultural program that public libraries had provided, users’ satisfaction, quality of life, and loyalty to the cultural program.

Citation status

* References for papers published after 2022 are currently being built.