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A Study on User Satisfaction of Public Library e-Book Services: Focusing on Gangdong District Library in Seoul

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2023, 34(4), pp.235-257
  • DOI : 10.14699/kbiblia.2023.34.4.235
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 21, 2023
  • Accepted : December 12, 2023
  • Published : December 30, 2023

Yoonkyung Lee 1 Mi-Kyeong Cha 2

1이화여자대학교 대학원 문헌정보학과
2이화여자대학교

Accredited

ABSTRACT

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

Citation status

* References for papers published after 2023 are currently being built.