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A Study on the Relationship Between Middle-Aged and Older Adults’ Perceptions of Digital Transformation and Public Library Use Behavior

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2025, 36(4), pp.5~32
  • DOI : 10.14699//kbiblia.2025.36.4.005
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 5, 2025
  • Accepted : November 21, 2025
  • Published : December 30, 2025

Mi Ok Jeong 1

1청주대학교

Accredited

ABSTRACT

This study empirically examined the effects of digital transformation perception on user satisfaction and intention to continue use among middle-aged public library users. Structural equation modeling results revealed that digital communication and organizational culture, online/mobile services, and data-driven operations had significant positive effects on both user satisfaction and continued use intention, while digital technology adoption showed no significant effect on continued use intention. Moreover, user satisfaction played a key mediating role in shaping continued use intention. These findings suggest that user experience and trust-based services, rather than mere technology-driven innovation, are the core drivers for strengthening long-term user relationships. The study provides strategic implications for improving digital services in public libraries and for enhancing digital accessibility for middle-aged users.

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* References for papers published after 2025 are currently being built.