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A Study on the Impact of Diversity Management on Organizational Performance in Public Libraries: the Mediating Effect of Individual Performance Evaluation

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2026, 37(1), pp.1~27
  • DOI : 10.14699//kbiblia.2026.37.1.001
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : February 3, 2026
  • Accepted : February 12, 2026
  • Published : March 30, 2026

JEONG MI OK 1

1청주대학교

Accredited

ABSTRACT

This study aims to empirically examine the impact of diversity management in public libraries on organizational performance(organizational commitment and organizational satisfaction) and the mediating effect of individual performance evaluation. To this end, a survey was conducted on 339 librarians working in public libraries in Seoul and Incheon, and the data were analyzed using Structural Equation Modeling(SEM). The results indicated that all sub-dimensions of diversity management(institutional, cultural/perception, and strategic) had a significant positive(+) effect on individual performance evaluation, with the culture/perception factor exerting the greatest influence. Individual performance evaluation was identified as a key mediator that enhances organizational commitment and satisfaction. Furthermore, the direct effects of diversity management on organizational performance were significant only in some paths, confirming a partial mediation effect. This suggests that diversity management enhances the perception of fairness in performance evaluation, thereby improving organizational performance. Therefore, the study implies that establishing an integrated diversity management system linked to the evaluation framework is essential for generating performance in public libraries.

Citation status

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