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Effects of perceived benefits and perceived sacrifices on user satisfaction for SNS platform AI fashion recommendation services: Centered on product involvement regulatory effects

  • Journal of Internet of Things and Convergence
  • Abbr : JKIOTS
  • 2025, 11(4), pp.123~134
  • Publisher : The Korea Internet of Things Society
  • Research Area : Engineering > Computer Science > Internet Information Processing
  • Received : July 14, 2025
  • Accepted : August 21, 2025
  • Published : August 31, 2025

Yanlin Wu 1 YoungSook Lee 1

1동명대학교

Accredited

ABSTRACT

This study analyzed the effect of perceived benefits and perceived sacrifices on user satisfaction for content provided by AI fashion recommendation services on SNS platforms for female consumers of Generation Z in China, and investigated the moderating effect of product involvement on this relationship. For the empirical analysis, an online survey was conducted on 306 women of Generation Z living in Beijing between June 1 and 15, 2025, and analyzed using SPSS24.0 and AMOS26. Results show that convenience, ease of use, and enjoyment significantly increase satisfaction, while discover ability does not. Usage complexity and privacy concerns negatively impact satisfaction, but perceived cost and emotional fatigue are not significant. Notably, in the low product involvement group, both perceived benefits and perceived sacrifices positively affect satisfaction, whereas in the high involvement group, perceived sacrifices have a negative effect. These findings highlight that users’ satisfaction with AI fashion recommendations varies by their level of product involvement, offering practical insights for SNS-based fashion platforms targeting Gen Z women in China. Korea Internet of Things Society.

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