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The Mechanism Linking Emotional Labor and Job Satisfaction among Correctional Officers - The Roles of Resilience and Perceived Organizational Support -

  • Legal Theory & Practice Review
  • Abbr : LTPR
  • 2026, 14(1), pp.769~793
  • Publisher : The Korea Society for Legal Theory and Practice Inc.
  • Research Area : Social Science > Law
  • Received : February 6, 2026
  • Accepted : February 23, 2026
  • Published : February 28, 2026

Yoon Hyun-seok 1

1광주여자대학교

Accredited

ABSTRACT

This study aims to examine the effect of emotional labor experienced by correctional officers on job satisfaction and to integratively verify the mediating effect of resilience and the moderating effect of perceived organizational support in this relationship. To achieve this purpose, a survey was conducted with 229 correctional officers working in correctional institutions across three regions in Korea, and 214 valid responses were used for the final analysis. Data were analyzed using SPSS 23.0 and PROCESS macro (Model 4 and Model 1) to test the mediating and moderating effects. The results of the analysis are as follows. First, emotional labor had a significant positive effect on resilience, and resilience demonstrated a significant mediating effect in the relationship between emotional labor and job satisfaction. This finding suggests that emotional labor does not directly influence job satisfaction but rather exerts an indirect effect through individual psychological resources. Second, perceived organizational support was found to significantly moderate the relationship between emotional labor and job satisfaction. In particular, when correctional officers perceived a higher level of organizational support, emotional labor was more positively associated with job satisfaction. Based on these findings, this study suggests the need to enhance job satisfaction among correctional officers through the implementation of resilience enhancement programs, including emotional regulation and stress management training, the establishment of formal and informal organizational support systems, improvements in working conditions, and continuous institutional and policy support. Academically, this study contributes to the literature by integratively examining the roles of psychological resources and organizational support in the relationship between emotional labor and job satisfaction. Practically, it provides foundational data for developing psychological and organizational support systems for correctional officers. However, this study is limited by its focus on correctional officers from specific regions and its cross-sectional research design. Future studies should employ broader samples and longitudinal research designs to further validate and extend the findings.

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