A Qualitative Study on the Procedures and Characteristics of reading service Provision at Center of Archival Information of National Archives of Korea (국가기록원 기록정보센터의 열람서비스 제공 절차 및 특징에 관한 질적 연구)

남윤아; YIM JIN HEE (임진희)

A Qualitative Study on the Procedures and Characteristics of reading service Provision at Center of Archival Information of National Archives of Korea

The Korean Journal of Archival Studies
2016, (50), pp.177-229
Publisher : Korean Society Of Archival Studies
Research Area : Interdisciplinary Studies > Library and Information Science

남윤아 ¹, YIM JIN HEE ¹

¹명지대학교

Accredited

ABSTRACT

Archival reference service is the ultimate goal and outcome of records management. It encompasses a whole range of activities to connect records with the demands for them. Intellectual needs for records are met by the procedure of information disclosure to guarantee the people’s right to know and to provide active responses to archival information needs. Thus, it is required to establish an efficient search system by unifying search tools for archives used in information disclosure and sorting out the classification systems and description items according to the archive types. The qualitative enhancement of information disclosure can be expected when there is a harmonious circulation of attributes—such as applicants, records, search tools, and information providers—for the smooth implementation of reading processes in the context of archival reference service. Therefore, the present study holds its significance in the following aspects. First, it presented a picture of pending issues and the reality of reading service processes from an internal perspective by examining the factors and characteristics that influence “reading service.”Second, it demonstrated the phenomenon of close interactions among information providers, applicant, search tools, and records in the process of requesting, searching, and providing records. Third, it proposed the need for a total integrated search tool around the pending issues of reading processes at the National Archives of Korea. Fourth, it promoted an understanding of archival information utilization at the working level among information providers. Finally, it showed major differences in the quality of information provision of “reading service” according to the “perceptions” and “attitudes” of information providers.

KEYWORDS

Archival reference service, center of archival information, reading process, information service, qualitative study

KJCKorea
Journal Central

The Korean Journal of Archival Studies 2023 KCI Impact Factor : 0.98