@article{ART002490362},
author={Lee Su Jin and Hyo-Jung Oh},
title={A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution},
journal={The Korean Journal of Archival Studies},
issn={1229-7941},
year={2019},
number={61},
pages={119-156},
doi={10.20923/kjas.2019.61.119}
TY - JOUR
AU - Lee Su Jin
AU - Hyo-Jung Oh
TI - A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution
JO - The Korean Journal of Archival Studies
PY - 2019
VL - null
IS - 61
PB - Korean Society Of Archival Studies
SP - 119
EP - 156
SN - 1229-7941
AB - The records centers service of public institutions helps efficient work activities of internal users, who actually do the work, and becomes the foundation for strengthening the competitiveness of the institution. Based on QFD technique, one of the quality control techniques, this study was intended to propose a plan to improve the quality of the records center service by analyzing and comparing the quality of the records center service of public institutions. To this end, as a follow-up study of Lee, Su-jin(2018), the research target was expanded to local governments to apply the QFD technique and reconstructed the HoQ based on the results of the expanded QFD application. Moreover, this study suggested measures to improve the quality of service in the records center of public institutions by compiling the implications of comparing the records center service HoQ and prioritizing the technology characteristics of the records center service.
KW - Public Institution;Record Centers Service;Quality of Service;Quality Function Deployment(QFD);House of Quality(HoQ)
DO - 10.20923/kjas.2019.61.119
ER -
Lee Su Jin and Hyo-Jung Oh. (2019). A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution. The Korean Journal of Archival Studies, 61, 119-156.
Lee Su Jin and Hyo-Jung Oh. 2019, "A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution", The Korean Journal of Archival Studies, no.61, pp.119-156. Available from: doi:10.20923/kjas.2019.61.119
Lee Su Jin, Hyo-Jung Oh "A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution" The Korean Journal of Archival Studies 61 pp.119-156 (2019) : 119.
Lee Su Jin, Hyo-Jung Oh. A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution. 2019; 61 : 119-156. Available from: doi:10.20923/kjas.2019.61.119
Lee Su Jin and Hyo-Jung Oh. "A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution" The Korean Journal of Archival Studies no.61(2019) : 119-156.doi: 10.20923/kjas.2019.61.119
Lee Su Jin; Hyo-Jung Oh. A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution. The Korean Journal of Archival Studies, 61, 119-156. doi: 10.20923/kjas.2019.61.119
Lee Su Jin; Hyo-Jung Oh. A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution. The Korean Journal of Archival Studies. 2019; 61 119-156. doi: 10.20923/kjas.2019.61.119
Lee Su Jin, Hyo-Jung Oh. A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution. 2019; 61 : 119-156. Available from: doi:10.20923/kjas.2019.61.119
Lee Su Jin and Hyo-Jung Oh. "A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution" The Korean Journal of Archival Studies no.61(2019) : 119-156.doi: 10.20923/kjas.2019.61.119
