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@article{ART001496912},
author={Yeonsook Cho and Choi, Seong Rak and Lee Hye Young},
title={A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.},
journal={Korean Society and Public Administration},
issn={1225-8652},
year={2010},
volume={21},
number={3},
pages={301-324}

TY - JOUR
AU - Yeonsook Cho
AU - Choi, Seong Rak
AU - Lee Hye Young
TI - A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.
JO - Korean Society and Public Administration
PY - 2010
VL - 21
IS - 3
PB - Seoul Association For Public Administration
SP - 301
EP - 324
SN - 1225-8652
AB - The balanced scorecard (BSC), though developed to monitor performance in the private sector, has been widely used in the public sector in recent years because BSC is a balanced perspective including both financial and non-financial measures. Existing studies on the public sector BSC have focused on the necessity to introduce BSC to the public sector, the difference between the public sector BSC and the private sector BSC, and effective implementation plans for the public sector BSC. But they have overlooked the point that various evaluation systems had already existed before the BSC system was taken in the public sector. In other words, a new evaluation model is developed in order to overcome the limitations of the existing models. For this reason, it is necessary to investigate the characteristics of BSC systems related to the existing systems. This can help us understand the essentials and the limitations of BSC systems in the public sector. In this paper, a case study on BSC systems of Women Resources Development Centers in Seoul was performed to illuminate the process of the introduction and the evolution after the adoption. According to the analysis, the BSC systems of WRDCs have been shaped in the framework of existing evaluation systems since 1999. In addition, BSC evaluation models could be developed adjusting them to organizational characteristics and missions with bottom-up and adaptive approach. Besides, it is important that BSC systems should be properly operated after introduced to the public agencies because the acceptance cannot automatically bring about theoretically expected effect.
KW - balanced scorecard (BSC);performamce management;Women Resources Development Centers (WRDC)
DO -
UR -
ER -

Yeonsook Cho, Choi, Seong Rak and Lee Hye Young. (2010). A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.. Korean Society and Public Administration, 21(3), 301-324.

Yeonsook Cho, Choi, Seong Rak and Lee Hye Young. 2010, "A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.", Korean Society and Public Administration, vol.21, no.3 pp.301-324.

Yeonsook Cho, Choi, Seong Rak, Lee Hye Young "A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul." Korean Society and Public Administration 21.3 pp.301-324 (2010) : 301.

Yeonsook Cho, Choi, Seong Rak, Lee Hye Young. A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.. 2010; 21(3), 301-324.

Yeonsook Cho, Choi, Seong Rak and Lee Hye Young. "A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul." Korean Society and Public Administration 21, no.3 (2010) : 301-324.

Yeonsook Cho; Choi, Seong Rak; Lee Hye Young. A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.. Korean Society and Public Administration, 21(3), 301-324.

Yeonsook Cho; Choi, Seong Rak; Lee Hye Young. A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.. Korean Society and Public Administration. 2010; 21(3) 301-324.

Yeonsook Cho, Choi, Seong Rak, Lee Hye Young. A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul.. 2010; 21(3), 301-324.

Yeonsook Cho, Choi, Seong Rak and Lee Hye Young. "A case study on the introduction and the adjustment of BSC systems : focusing on the Women Resources Development Centers in Seoul." Korean Society and Public Administration 21, no.3 (2010) : 301-324.