@article{ART000936244},
author={Woo Kwon Chang},
title={A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2004},
volume={35},
number={4},
pages={423-449}
TY - JOUR
AU - Woo Kwon Chang
TI - A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment
JO - Journal of Korean Library and Information Science Society
PY - 2004
VL - 35
IS - 4
PB - Korean Library And Information Science Society
SP - 423
EP - 449
SN - 2466-2542
AB - In the knowledge society the main resource is knowledge, and the role of library to manage knowledge and information is very important. Therefore it is necessary to knowledge and information management that provides on demand service to user. The purpose of this research is to design model for web-based help-desk knowledge management system. This study used qualitative methods as interviews and surveys through BBS and e-mail on reference service in the university libraries. Here the investigated component factors are followings : Q/A service, user's education service to use the library, user's online reference service, e-mail service, FAQ service, electronic service(BBS), lecture and research service for faculty, my library, SDI service, and open data service.
KW - knowledge information;knowledge management;reference service;help-desk service;help-desk knowledge management
DO -
UR -
ER -
Woo Kwon Chang. (2004). A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment. Journal of Korean Library and Information Science Society, 35(4), 423-449.
Woo Kwon Chang. 2004, "A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment", Journal of Korean Library and Information Science Society, vol.35, no.4 pp.423-449.
Woo Kwon Chang "A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment" Journal of Korean Library and Information Science Society 35.4 pp.423-449 (2004) : 423.
Woo Kwon Chang. A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment. 2004; 35(4), 423-449.
Woo Kwon Chang. "A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment" Journal of Korean Library and Information Science Society 35, no.4 (2004) : 423-449.
Woo Kwon Chang. A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment. Journal of Korean Library and Information Science Society, 35(4), 423-449.
Woo Kwon Chang. A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment. Journal of Korean Library and Information Science Society. 2004; 35(4) 423-449.
Woo Kwon Chang. A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment. 2004; 35(4), 423-449.
Woo Kwon Chang. "A Study on the Construction of Help-Desk Knowledge Management System Model in the Web Environment" Journal of Korean Library and Information Science Society 35, no.4 (2004) : 423-449.
