@article{ART001023392},
author={Kim Sun Ae},
title={A Study on Customer Satisfaction Framework for Public Library Services},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2006},
volume={37},
number={3},
pages={193-208}
TY - JOUR
AU - Kim Sun Ae
TI - A Study on Customer Satisfaction Framework for Public Library Services
JO - Journal of Korean Library and Information Science Society
PY - 2006
VL - 37
IS - 3
PB - Korean Library And Information Science Society
SP - 193
EP - 208
SN - 2466-2542
AB - The customer satisfaction, which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.
KW - Public Library;Library Evaluation;Customer Satisfaction;User Satisfaction;Customer Satisfaction Evaluation
DO -
UR -
ER -
Kim Sun Ae. (2006). A Study on Customer Satisfaction Framework for Public Library Services. Journal of Korean Library and Information Science Society, 37(3), 193-208.
Kim Sun Ae. 2006, "A Study on Customer Satisfaction Framework for Public Library Services", Journal of Korean Library and Information Science Society, vol.37, no.3 pp.193-208.
Kim Sun Ae "A Study on Customer Satisfaction Framework for Public Library Services" Journal of Korean Library and Information Science Society 37.3 pp.193-208 (2006) : 193.
Kim Sun Ae. A Study on Customer Satisfaction Framework for Public Library Services. 2006; 37(3), 193-208.
Kim Sun Ae. "A Study on Customer Satisfaction Framework for Public Library Services" Journal of Korean Library and Information Science Society 37, no.3 (2006) : 193-208.
Kim Sun Ae. A Study on Customer Satisfaction Framework for Public Library Services. Journal of Korean Library and Information Science Society, 37(3), 193-208.
Kim Sun Ae. A Study on Customer Satisfaction Framework for Public Library Services. Journal of Korean Library and Information Science Society. 2006; 37(3) 193-208.
Kim Sun Ae. A Study on Customer Satisfaction Framework for Public Library Services. 2006; 37(3), 193-208.
Kim Sun Ae. "A Study on Customer Satisfaction Framework for Public Library Services" Journal of Korean Library and Information Science Society 37, no.3 (2006) : 193-208.
