@article{ART001508516},
author={Kang Hye-Young},
title={A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2010},
volume={41},
number={4},
pages={127-150},
doi={10.16981/kliss.41.4.201012.127}
TY - JOUR
AU - Kang Hye-Young
TI - A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library
JO - Journal of Korean Library and Information Science Society
PY - 2010
VL - 41
IS - 4
PB - Korean Library And Information Science Society
SP - 127
EP - 150
SN - 2466-2542
AB - This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness.. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.
KW - Staff Services;User Satisfaction;Service Quality;Quality Perception;Reason of Gap
DO - 10.16981/kliss.41.4.201012.127
ER -
Kang Hye-Young. (2010). A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library. Journal of Korean Library and Information Science Society, 41(4), 127-150.
Kang Hye-Young. 2010, "A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library", Journal of Korean Library and Information Science Society, vol.41, no.4 pp.127-150. Available from: doi:10.16981/kliss.41.4.201012.127
Kang Hye-Young "A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library" Journal of Korean Library and Information Science Society 41.4 pp.127-150 (2010) : 127.
Kang Hye-Young. A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library. 2010; 41(4), 127-150. Available from: doi:10.16981/kliss.41.4.201012.127
Kang Hye-Young. "A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library" Journal of Korean Library and Information Science Society 41, no.4 (2010) : 127-150.doi: 10.16981/kliss.41.4.201012.127
Kang Hye-Young. A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library. Journal of Korean Library and Information Science Society, 41(4), 127-150. doi: 10.16981/kliss.41.4.201012.127
Kang Hye-Young. A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library. Journal of Korean Library and Information Science Society. 2010; 41(4) 127-150. doi: 10.16981/kliss.41.4.201012.127
Kang Hye-Young. A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library. 2010; 41(4), 127-150. Available from: doi:10.16981/kliss.41.4.201012.127
Kang Hye-Young. "A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library" Journal of Korean Library and Information Science Society 41, no.4 (2010) : 127-150.doi: 10.16981/kliss.41.4.201012.127
