본문 바로가기
  • Home

A Study on the Evaluation and Improvement of Staff Services Quality in Academic Library

Kang Hye-Young 1

1전북대학교

Accredited

ABSTRACT

This study aims to analyze the gap between university students' cognitions and expectations on users' cognitions about dimensions of library staff service quality and the reason of gap. The results showed that the overal service didn't reach the users' minimum expectation. Among the every item of service quality, the greatest expectation service was the quick delivery of non home library materials and staff's politeness. The most great was in-depth subject services and friendly encounter. The staff service quality gave the library satisfaction; in-depth subject services, exact understanding of user needs and politeness.. The great gaps were caused to the lack of willingness to answer question, the lack of communication, and the lack of user care etc.

Citation status

* References for papers published after 2022 are currently being built.