Analysis of Current Status and Improvement Plans of the User Service in Open Data Portal - Focusing on Citizen Participation Data Portal - (공공데이터포털 이용자 서비스 현황 분석 및 개선방안 - 시민참여형 데이터포털을 중심으로 -)

Hui-Jeong Han (한희정); Sung-Wook Hwang (황성욱); Jung-min Lee (이정민); Hyo-Jung Oh (오효정)

doi:10.16981/kliss.51.1.202003.255

Analysis of Current Status and Improvement Plans of the User Service in Open Data Portal - Focusing on Citizen Participation Data Portal -

Journal of Korean Library and Information Science Society
Abbr : JKLISS
2020, 51(1), pp.255-279
DOI : 10.16981/kliss.51.1.202003.255
Publisher : Korean Library And Information Science Society
Research Area : Interdisciplinary Studies > Library and Information Science
Received : February 20, 2020
Accepted : March 16, 2020
Published : March 31, 2020

Hui-Jeong Han ¹, Sung-Wook Hwang ¹, Jung-min Lee ², Hyo-Jung Oh ¹

¹전북대학교
²전북대학교 기록관리학과

Accredited

ABSTRACT

Recently, as the range of users utilizing open data has expanded from experts to students, and general citizens, the role of open data portals has changed. In the past, portals have neglected to increase data utilization through citizen participation by focusing on the role of simple data repository, but now they tend to focus on understanding, collaboration and sharing values so that users can actively use data. To meet these social trends, open data portals need to seek ways to improve user-centered services that can encourage citizen participation. The purpose of this study is to identify the main functions for citizen participation in open data portals, to analyze the current status of open data portal user services and to suggest ways to improve them. Through the literature research, we investigated the functions provided by portal services for citizen participation, deduced the types of user services, and analyzed open data portal user services. Furthermore, we suggested user-centered public data portal services improvement plans for citizen participation.

KEYWORDS

Open data, Open data portals, Citizen participation, Portal service, User-centered service

Citation status

* References for papers published after 2023 are currently being built.

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This paper was written with support from the National Research Foundation of Korea.

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Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

Analysis of Current Status and Improvement Plans of the User Service in Open Data Portal - Focusing on Citizen Participation Data Portal -

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* References for papers published after 2023 are currently being built.

Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

Analysis of Current Status and Improvement Plans of the User Service in Open Data Portal - Focusing on Citizen Participation Data Portal -

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