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A Study on Library Service in the Post-COVID Era through Issues on Media

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2020, 51(3), pp.251-279
  • DOI : 10.16981/kliss.51.3.202009.251
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : August 24, 2020
  • Accepted : September 8, 2020
  • Published : September 28, 2020

Park, Tae-yeon ORD ID 1 HyoJung Oh 2

1전북대학교 문화융복합아카이빙연구소
2전북대학교

Accredited

ABSTRACT

This study noted the recent impact of Coronavirus Disease-19 (Corona 19) on the environment surrounding the library, and investigated the libraries’ response activities. In addition, related issues on news media and social media were detected based on text mining techniques to engage environmental changes surrounding the library. Key issues were derived from 1,852 news reports on the library related to the Corona 19 situation and 227,983 tweets related to the library during the Corona 19 epidemic. Through this, implications were derived: prolonged ‘Untact’ situations, increased e-book lending, improved expectations for online services and librarians, and re-conceptualized library space. In addition, the direction of future services was discussed by selecting representative examples of library services provided in the non-face-to-face (untact) situation and dividing them into books, services, and spaces.

Citation status

* References for papers published after 2022 are currently being built.

This paper was written with support from the National Research Foundation of Korea.