@article{ART003387208},
author={Unseo Choi and 이성신},
title={The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2026},
volume={57},
number={3},
pages={133-160},
doi={10.16981/kliss.57.3.202609.133}
TY - JOUR
AU - Unseo Choi
AU - 이성신
TI - The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention
JO - Journal of Korean Library and Information Science Society
PY - 2026
VL - 57
IS - 3
PB - Korean Library And Information Science Society
SP - 133
EP - 160
SN - 2466-2542
AB - Public library mobile e-book services are among the leading non-face-to-face reading services, and their use has been increasing rapidly in recent years. This study examined how perceived value, comprising service quality, perceived usefulness, and perceived ease of use, affects user satisfaction and reuse intention among 128 adult users who had used the service at least once. Online survey data were analyzed in SPSS using reliability, exploratory factor, correlation, and multiple regression analyses, together with a bootstrapped mediation analysis. All three factors significantly and positively predicted user satisfaction, with service quality showing the strongest effect (β=.356). Only perceived usefulness and ease of use directly predicted reuse intention, while the effect of service quality was fully mediated by user satisfaction, as the indirect effect was significant (.180, 95% CI [.058, .326]) whereas the direct effect was not (.042, 95% CI [-.197, .281]). User satisfaction also significantly and positively predicted reuse intention. Service quality had the strongest effect on satisfaction yet received the lowest mean rating, and among its four indicators the variety of e-book holdings had the strongest effect on both outcomes, identifying collection expansion as the priority for improvement. These findings suggest that improving service quality should be accompanied by direct enhancements in usefulness and ease of use.
KW - Public Library;Mobile E-book Service;Perceived Value;User Satisfaction;Reuse Intention
DO - 10.16981/kliss.57.3.202609.133
ER -
Unseo Choi and 이성신. (2026). The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention. Journal of Korean Library and Information Science Society, 57(3), 133-160.
Unseo Choi and 이성신. 2026, "The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention", Journal of Korean Library and Information Science Society, vol.57, no.3 pp.133-160. Available from: doi:10.16981/kliss.57.3.202609.133
Unseo Choi, 이성신 "The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention" Journal of Korean Library and Information Science Society 57.3 pp.133-160 (2026) : 133.
Unseo Choi, 이성신. The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention. 2026; 57(3), 133-160. Available from: doi:10.16981/kliss.57.3.202609.133
Unseo Choi and 이성신. "The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention" Journal of Korean Library and Information Science Society 57, no.3 (2026) : 133-160.doi: 10.16981/kliss.57.3.202609.133
Unseo Choi; 이성신. The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention. Journal of Korean Library and Information Science Society, 57(3), 133-160. doi: 10.16981/kliss.57.3.202609.133
Unseo Choi; 이성신. The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention. Journal of Korean Library and Information Science Society. 2026; 57(3) 133-160. doi: 10.16981/kliss.57.3.202609.133
Unseo Choi, 이성신. The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention. 2026; 57(3), 133-160. Available from: doi:10.16981/kliss.57.3.202609.133
Unseo Choi and 이성신. "The Effect of Users’ Perceived Value of Public Library Mobile E-book Services on User Satisfaction and Reuse Intention" Journal of Korean Library and Information Science Society 57, no.3 (2026) : 133-160.doi: 10.16981/kliss.57.3.202609.133
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