Informatization Policy 2023 KCI Impact Factor : 4.08
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pISSN : 1598-3498
- https://journal.kci.go.kr/nia
KJCKorea
Journal Central
A Study on the Evaluation Models for IT Performance of Public Organizations - Validity and Balance -
- Informatization Policy
- Abbr : 정보화정책
- 2009, 16(1), pp.3-21
- Publisher : NIA
- Research Area : Social Science > Public Policy
호진원 1, Choong-Nyoung Kim 2
1감사원
2서울시립대학교
Accredited
ABSTRACT
This study suggests an integrated model for evaluating IT performance in public organizations,
on the basis of various evaluation criteria both developed in e-government projects and found to be
important by the previous studies. All the criteria for the integrated model proved to be important by the survey
of the workers who are responsible for IT in their organizations. The model for this study is almost the same as
the IT-BSC, except that this model includes additionally the technologcal perspective, which is supposed to
examine the technological quality of IT-related services. This study also compares the model with the evaluation
methods which have been used in public sectors. This study explains the implications of the findings and also
suggests what should be done for the enhancement.
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