2009, Vol.16, No.1

Informatization Policy 2023 KCI Impact Factor : 4.08

pISSN : 1598-3498
https://journal.kci.go.kr/nia

This study suggests an integrated model for evaluating IT performance in public organizations, on the basis of various evaluation criteria both developed in e-government projects and found to be important by the previous studies. All the criteria for the integrated model proved to be important by the survey of the workers who are responsible for IT in their organizations. The model for this study is almost the same as the IT-BSC, except that this model includes additionally the technologcal perspective, which is supposed to examine the technological quality of IT-related services. This study also compares the model with the evaluation methods which have been used in public sectors. This study explains the implications of the findings and also suggests what should be done for the enhancement.

The management or decision makers can hardly answer with certainty the questions of whether IT investment in an institution has convincible value or not. And the part of whether or not the IT capacity of an institution contributes to its competitiveness is not that different from the former one. IT projects are given to the IT division entrusted, and quite a large amount of resources are being wasted because IT investment is performed as a tactical initiative, not as a corporate strategy. In such circumstances, it comes to be necessary to have proper recognition on the necessity and concept of IT governance, and as ways to approach to it, many methodologies including ITA are becoming influential. Thereby, this study chose some of the institutions managing information resources based on ITA among the government ministries and public institutions and examined what kinds of decision-making patterns they had in the IT area.

The gathering and use of information have become easy thanks to the development of information technologies, but the misuse and abuse of information are increasing. So countermeasures against informatization’s adverse effects are desperately needed. Furthermore, as it is expected that personal information will be distributed on the basis of RFID technology in the future ubiquitous society, a stronger infrastructure for protecting personal information is needed. In this regard, this study carried out an online survey on institutional and technological measures for personal information protection that have been pushed ahead by the central government and local governments, by using indicators like political and technical infrastructure, information management by life cycle phases and response to information infringement. As a result, it was found out that they lack political and technical infrastructure for personal information protection. So this study suggests desirable ways to improve the environment for personal information management and the level of personal information protection.