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The Effect of Background Music on Patrons' Satisfaction and Post-purchasing Behavioral Intentions in a Restaurant

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2004, 27(4), pp.47-65
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Chun, Byung-gil 1 Wha-In Lee 2

1경주대학교 / 경기대학교
2경기대학교

Accredited

ABSTRACT

Music has increasingly been used as a marketing stimulus in retail environment as well as in commercial advertising. This study focuses on the effects of music on the responses of the restaurant’s patrons. The independent variable was manipulated using extracts of background music pre-tested to vary in arousal(low, moderate, and high tempo). In the optimal arousal theory, a moderate level of musical tempo is expected to produce optimalarousal, thus inducing a pleasure-mood state. Music tempo-induced mood state was found to be an antecedent to the patrons’ responses. A fast tempo contributed negatively to satisfaction, re-purchasing and recommendation intentions whereas, a slow and moderate tempo produced a positive response.

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