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@article{ART001088006},
author={Kim, Do Whan and Kim, Hong-bumm and Kim Namhyun},
title={Building Customer Relationships over the Internet in the Tourism Industry},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2004},
volume={27},
number={4},
pages={85-103}

TY - JOUR
AU - Kim, Do Whan
AU - Kim, Hong-bumm
AU - Kim Namhyun
TI - Building Customer Relationships over the Internet in the Tourism Industry
JO - Journal of Tourism Sciences
PY - 2004
VL - 27
IS - 4
PB - The Tourism Sciences Society Of Korea
SP - 85
EP - 103
SN - 1226-0533
AB - This study presented a theoretical and empirical analysis of the contributions of the Internet in establishing successful customer- relationships. Six factors were identified as key concepts in influencing customer-relationships on the Internet. The impact of the Internet on customer-relationships in the domestic tourism industry was examined and compared with hotels, airlines, and travel agencies. Results indicated that interactivity, accessibility, user-to-user communities, loyalty programs, and transfer of information were key factors in successful customer-relationship performance. Furthermore, the comparative analysis revealed that the significant Internet activity factors in airlines were distinctively characterized against those of hotels and travel agencies.
KW -
DO -
UR -
ER -

Kim, Do Whan, Kim, Hong-bumm and Kim Namhyun. (2004). Building Customer Relationships over the Internet in the Tourism Industry. Journal of Tourism Sciences, 27(4), 85-103.

Kim, Do Whan, Kim, Hong-bumm and Kim Namhyun. 2004, "Building Customer Relationships over the Internet in the Tourism Industry", Journal of Tourism Sciences, vol.27, no.4 pp.85-103.

Kim, Do Whan, Kim, Hong-bumm, Kim Namhyun "Building Customer Relationships over the Internet in the Tourism Industry" Journal of Tourism Sciences 27.4 pp.85-103 (2004) : 85.

Kim, Do Whan, Kim, Hong-bumm, Kim Namhyun. Building Customer Relationships over the Internet in the Tourism Industry. 2004; 27(4), 85-103.

Kim, Do Whan, Kim, Hong-bumm and Kim Namhyun. "Building Customer Relationships over the Internet in the Tourism Industry" Journal of Tourism Sciences 27, no.4 (2004) : 85-103.

Kim, Do Whan; Kim, Hong-bumm; Kim Namhyun. Building Customer Relationships over the Internet in the Tourism Industry. Journal of Tourism Sciences, 27(4), 85-103.

Kim, Do Whan; Kim, Hong-bumm; Kim Namhyun. Building Customer Relationships over the Internet in the Tourism Industry. Journal of Tourism Sciences. 2004; 27(4) 85-103.

Kim, Do Whan, Kim, Hong-bumm, Kim Namhyun. Building Customer Relationships over the Internet in the Tourism Industry. 2004; 27(4), 85-103.

Kim, Do Whan, Kim, Hong-bumm and Kim Namhyun. "Building Customer Relationships over the Internet in the Tourism Industry" Journal of Tourism Sciences 27, no.4 (2004) : 85-103.