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@article{ART001088903},
author={Lee, Hyung-ryong and Sukbin Cha and 이종직},
title={The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2005},
volume={29},
number={1},
pages={287-308}

TY - JOUR
AU - Lee, Hyung-ryong
AU - Sukbin Cha
AU - 이종직
TI - The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation
JO - Journal of Tourism Sciences
PY - 2005
VL - 29
IS - 1
PB - The Tourism Sciences Society Of Korea
SP - 287
EP - 308
SN - 1226-0533
AB - The purpose of this research is to investigate the relationship among hotel employees’ uniform satisfaction, role conflict, and customer orientation. Using empirical research methodology with a sample of hotel employees, this study finds that hotel employees’ uniform satisfaction factors(uniform practicalness, uniform appearance, and uniform symbol) are related with their role conflict factors(appropriate delivery of service information and reduction of psychological burden) and customer orientation factors(duty symbol and duty responsibility). This study concludes with practical implications of research findings.
KW -
DO -
UR -
ER -

Lee, Hyung-ryong, Sukbin Cha and 이종직. (2005). The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation. Journal of Tourism Sciences, 29(1), 287-308.

Lee, Hyung-ryong, Sukbin Cha and 이종직. 2005, "The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation", Journal of Tourism Sciences, vol.29, no.1 pp.287-308.

Lee, Hyung-ryong, Sukbin Cha, 이종직 "The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation" Journal of Tourism Sciences 29.1 pp.287-308 (2005) : 287.

Lee, Hyung-ryong, Sukbin Cha, 이종직. The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation. 2005; 29(1), 287-308.

Lee, Hyung-ryong, Sukbin Cha and 이종직. "The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation" Journal of Tourism Sciences 29, no.1 (2005) : 287-308.

Lee, Hyung-ryong; Sukbin Cha; 이종직. The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation. Journal of Tourism Sciences, 29(1), 287-308.

Lee, Hyung-ryong; Sukbin Cha; 이종직. The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation. Journal of Tourism Sciences. 2005; 29(1) 287-308.

Lee, Hyung-ryong, Sukbin Cha, 이종직. The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation. 2005; 29(1), 287-308.

Lee, Hyung-ryong, Sukbin Cha and 이종직. "The Relationship among Hotel Employees’ Uniform Satisfaction, Role Conflict, and Customer Orientation" Journal of Tourism Sciences 29, no.1 (2005) : 287-308.