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@article{ART001228469},
author={김유경 and SUH,MUNSHIK and Sanghoon Kim},
title={Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2007},
volume={31},
number={6},
pages={179-200}

TY - JOUR
AU - 김유경
AU - SUH,MUNSHIK
AU - Sanghoon Kim
TI - Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior
JO - Journal of Tourism Sciences
PY - 2007
VL - 31
IS - 6
PB - The Tourism Sciences Society Of Korea
SP - 179
EP - 200
SN - 1226-0533
AB - This article is to suggest psychological empowerment as an influential factor to recognize service employees’ organizational identification and self-esteem and consider relationship between them; to examine relationship among employees’ organizational identification, self-esteem, and job satisfaction; and to consider relationship between their job satisfaction and customer-oriented behaviors. According to the results, meaning and self-determination positively affected organizational identification while competence and impact had no positive effect on organizational identification. Second, meaning, competence, self-determination, and impact affected self-esteem. Finally meaning and self-determination positively affected emotional attachment. Fourth, emotional attachment and self-esteem positively affected job satisfaction, which then had a significantly positive effect on customer-orientation.핵심용어(Key words):심리적 임파워먼트(Psychological empowerment),조직 동일시(Organizational identification),자아 존중감(Self-esteem),감정적 애착(Emotional attachment),직무만족(Job satisfaction),고객지향행동(Customer-orientation behavior)
KW - Psychological empowerment Organizational identification Self-esteem Emotional attachment Job satisfaction Customer-orientation behavior
DO -
UR -
ER -

김유경, SUH,MUNSHIK and Sanghoon Kim. (2007). Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior. Journal of Tourism Sciences, 31(6), 179-200.

김유경, SUH,MUNSHIK and Sanghoon Kim. 2007, "Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior", Journal of Tourism Sciences, vol.31, no.6 pp.179-200.

김유경, SUH,MUNSHIK, Sanghoon Kim "Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior" Journal of Tourism Sciences 31.6 pp.179-200 (2007) : 179.

김유경, SUH,MUNSHIK, Sanghoon Kim. Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior. 2007; 31(6), 179-200.

김유경, SUH,MUNSHIK and Sanghoon Kim. "Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior" Journal of Tourism Sciences 31, no.6 (2007) : 179-200.

김유경; SUH,MUNSHIK; Sanghoon Kim. Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior. Journal of Tourism Sciences, 31(6), 179-200.

김유경; SUH,MUNSHIK; Sanghoon Kim. Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior. Journal of Tourism Sciences. 2007; 31(6) 179-200.

김유경, SUH,MUNSHIK, Sanghoon Kim. Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior. 2007; 31(6), 179-200.

김유경, SUH,MUNSHIK and Sanghoon Kim. "Relationship Between Employee Empowerment, Job Satisfaction and Customer-Oriented Behavior" Journal of Tourism Sciences 31, no.6 (2007) : 179-200.