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@article{ART001442967},
author={Young-suk Yeo and 정성채},
title={The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2010},
volume={34},
number={2},
pages={143-166}

TY - JOUR
AU - Young-suk Yeo
AU - 정성채
TI - The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees
JO - Journal of Tourism Sciences
PY - 2010
VL - 34
IS - 2
PB - The Tourism Sciences Society Of Korea
SP - 143
EP - 166
SN - 1226-0533
AB - The study was to explore the influence of effective communication between employees and line managers on the emotional regulation behavior among the hotel industry employees. Data were collected from 181 employees working in six five star hotels. Factor analysis and regression analysis were employed to analyze the data and the results were found as follows; First, the quality of communication between employees and line managers was positively related to the employee's job satisfaction and performance. Also, it was positively associated with the employee' level of relational satisfaction with colleagues. Finally, data supported the hypothesis that the effective communication between the two increases emotional regulation behavior, in particular, deep acting among the hotel employees. Based on the findings of this study, theoretical and practical implications of this study were discussed, and directions for future research were also suggested.
KW - Effective communication;Line manager;Hotel Industry;Emotional regulation
DO -
UR -
ER -

Young-suk Yeo and 정성채. (2010). The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees. Journal of Tourism Sciences, 34(2), 143-166.

Young-suk Yeo and 정성채. 2010, "The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees", Journal of Tourism Sciences, vol.34, no.2 pp.143-166.

Young-suk Yeo, 정성채 "The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees" Journal of Tourism Sciences 34.2 pp.143-166 (2010) : 143.

Young-suk Yeo, 정성채. The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees. 2010; 34(2), 143-166.

Young-suk Yeo and 정성채. "The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees" Journal of Tourism Sciences 34, no.2 (2010) : 143-166.

Young-suk Yeo; 정성채. The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees. Journal of Tourism Sciences, 34(2), 143-166.

Young-suk Yeo; 정성채. The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees. Journal of Tourism Sciences. 2010; 34(2) 143-166.

Young-suk Yeo, 정성채. The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees. 2010; 34(2), 143-166.

Young-suk Yeo and 정성채. "The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees" Journal of Tourism Sciences 34, no.2 (2010) : 143-166.