Examining Social Capital and Knowledge Sharing as Antecedents of Service Innovativeness and Business Performance in the Hotel Industry: An Application of the Resource-Based View(RBV) Theory (호텔의 서비스 혁신성 및 경영성과 선행요인으로서사회자본과 지식공유- 기업의 자원기반관점 -)

Kim Taegoo (김태구); Lee Gyehee (이계희)

Examining Social Capital and Knowledge Sharing as Antecedents of Service Innovativeness and Business Performance in the Hotel Industry: An Application of the Resource-Based View(RBV) Theory

Journal of Tourism Sciences
Abbr : JTS
2010, 34(7), pp.13-36
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

Kim Taegoo ¹, Lee Gyehee ¹

¹경희대학교

Accredited

ABSTRACT

Based on the resource based view(RBV) theory, this study investigated the structural relationships among social capital, knowledge sharing, service innovativeness, and business performance in the hotel industry. It also examined the mediating role of service innovativeness which plays in between knowledge sharing and business performance. Data were collected from 338 employees of 13 five star tourist hotels in Seoul and structural equation modeling was employed to test the structural model and hypotheses. Results showed that all the three dimensions of the social capital made significant effects on the knowledge sharing. Result also supported the partial mediating role of service innovativeness. Theoretical and managerial implications were also discussed.

KEYWORDS

Social capital, Knowledge sharing, Service innovativeness

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Tourism Sciences 2023 KCI Impact Factor : 2.7