The Effects of Job Insecurity on Job Stress and Service Performance in the Food Service Industry: A Multi-Level Analysis on the Moderating Effects of Organizational Support Climates (외식업근무자의 고용불안이 직무스트레스와서비스성과에 미치는 영향 - 다수준 분석을 적용한 조직지원 풍토의 영향 -)

이경은; Kim, Young-Gook (김영국)

The Effects of Job Insecurity on Job Stress and Service Performance in the Food Service Industry: A Multi-Level Analysis on the Moderating Effects of Organizational Support Climates

Journal of Tourism Sciences
Abbr : JTS
2010, 34(7), pp.111-132
Publisher : The Tourism Sciences Society Of Korea
Research Area : Social Science > Tourism

이경은 ¹, Kim, Young-Gook ¹

¹동국대학교

Accredited

ABSTRACT

This study investigated the effect of organizational support climates on the relationship between job insecurity, job stress and service performance in the food service industry. Data were collected from 207 individuals of 32 restaurants and hierarchial linear modeling(HLM) was used to test research hypotheses. Results indicated that at the individual-level, job insecurity was positively related to job stress, while job stress was found to be negatively correlated with service performance. Result also showed that at the organizational levels, coworkers' support climate, supervisory support climates, and social support climates were negatively related to job stress. Moreover, the organizational support climate was proved as a moderator in the relationship between the job insecurity and the job stress. Results from this study suggested that the organizational support climates might actually contribute to service performance by decreasing the job stress in the food service industry.

KEYWORDS

Job insecurity, Multilevel analysis, Job stress, Service performance, Organizational support climate

Citation status

* References for papers published after 2023 are currently being built.

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