KJCKorea
Journal Central

@article{ART001598914},
author={나윤서 and Kim, Hong-bumm},
title={A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2011},
volume={35},
number={9},
pages={465-488}

TY - JOUR
AU - 나윤서
AU - Kim, Hong-bumm
TI - A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique
JO - Journal of Tourism Sciences
PY - 2011
VL - 35
IS - 9
PB - The Tourism Sciences Society Of Korea
SP - 465
EP - 488
SN - 1226-0533
AB - Using the delphi technique, this study was to develop a model of educational training program for flight attendants. Based on a close look at the current educational training programs of flight attendants, eight big categories of a flight attendant training program (i.e., security, basic mind and attitude, process, service theory and practice, customer satisfaction, foreign language skill, in-flight announcement) and 93 specific subjects were developed. Then, three groups of flight attendant training professionals, such as professors of aviation service department at a university, site specialists and training instructors, evaluated the importance of 8 big categories and 93 specific subjects at three different rounds. Results showed that three different groups had same opinion that safety, service practice, basic position were the most important areas of a flight attendant training program. Results of this study will be helpful to develop a new educational training program for flight attendants. Implications and limitations of the study were discussed at the end of the study.
KW - Educational training program;Delphi technique;Flight attendants
DO -
UR -
ER -

나윤서 and Kim, Hong-bumm. (2011). A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique. Journal of Tourism Sciences, 35(9), 465-488.

나윤서 and Kim, Hong-bumm. 2011, "A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique", Journal of Tourism Sciences, vol.35, no.9 pp.465-488.

나윤서, Kim, Hong-bumm "A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique" Journal of Tourism Sciences 35.9 pp.465-488 (2011) : 465.

나윤서, Kim, Hong-bumm. A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique. 2011; 35(9), 465-488.

나윤서 and Kim, Hong-bumm. "A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique" Journal of Tourism Sciences 35, no.9 (2011) : 465-488.

나윤서; Kim, Hong-bumm. A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique. Journal of Tourism Sciences, 35(9), 465-488.

나윤서; Kim, Hong-bumm. A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique. Journal of Tourism Sciences. 2011; 35(9) 465-488.

나윤서, Kim, Hong-bumm. A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique. 2011; 35(9), 465-488.

나윤서 and Kim, Hong-bumm. "A Study of Developing Educational Training Program for Flight Attendants Using Delphi Technique" Journal of Tourism Sciences 35, no.9 (2011) : 465-488.