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The Effect of the Job Esteem on Job Satisfaction, Organizational Citizenship Behavior and Turnover Intention of the Travel Agency Employees: Comparison Between Listed and Unlisted Travel Agencies

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2013, 37(7), pp.261-283
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

yang jae young 1 Yoon, Kyung-Seon 2 Park, Yung-Jin 2

1경기대학교
2대림대학교

Accredited

ABSTRACT

The purpose of this research is to effect of the job esteem on job satisfaction and organizational citizenship behavior and turnover intention of the listed and unlisted travel agency's employees. To conduct this research, a survey was administered to 817 subjects over a one-month interval through in-person data collecting techniques. Results were computed using SPSS and AMOS statistical analysis programs. As a results of listed travel agency. First, Job esteem is effect of job satisfaction hypothesis has been accepted. Second, Job esteem is effect of organizational citizenship behavior hypothesis has been accepted. Third, Job esteem is effect of turnover intention hypothesis has been accepted. Forth, Job satisfaction is effect of organizational citizenship behavior hypothesis has been accepted. And the result of unlisted travel agency. First, Job esteem is effect of job satisfaction hypothesis has been accepted. Second, Job esteem is effect of organizational citizenship behavior hypothesis has been rejected Third, Job esteem is effect of turnover intention hypothesis has been accepted. Forth, Job satisfaction is effect of organizational citizenship behavior hypothesis has been accepted.

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