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Effect of Situational Factor and Job Characteristics on Perceived Mobbing at Workplace for Flight Attendants

  • Journal of Tourism Sciences
  • Abbr : JTS
  • 2014, 38(3), pp.235-256
  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Social Science > Tourism

Park, Yeon-Ok 1 Il-Sun Yang 2 Lee Hae Young 3 Hang-Sok Choi 4

1아시아나 항공
2연세대학교
3상지대학교
4동덕여자대학교

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ABSTRACT

Recently, mobbing at work place is prevalent in Korean business organizations. Mobbing, an extreme social stressor, has negative impact on employee' behavioral outcomes and organizational effectiveness. In spite of seriousness of mobbing at workplace, research on the influence of mobbing has not been sufficiently conducted. Therefore, the purpose of this study was to identify the effects of situational factor(communication climate, team climate) and job characteristics(role conflict, job control) on employees' perceived mobbing at workplace. In support of previous findings, the results based on the sample of 346 flight attendants from A airline firms showed that good communication climate decreased the mobbing at workplace meaningfully (β=-.378, p<.01), negative organizational climate and role conflict increased the mobbing at workplace meaningfully (β=.176, p<.01). However, job control did not influence on mobbing at workplace significantly. The findings imply that improving the situational factor of organization and leadership practices would help to prevent mobbing at work place in the future.

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