Journal of Tourism Sciences 2025 KCI Impact Factor : 2.19
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pISSN : 1226-0533 / eISSN : 2713-6388
- https://journal.kci.go.kr/JTS
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The Effects of Flight Attendants’ Job Demand and Ostracism on Job Engagement and Social Behaviors
- Journal of Tourism Sciences
- Abbr : JTS
- 2017, 41(6), pp.205~218
- DOI : 10.17086/JTS.2017.41.6.205.218
- Publisher : The Tourism Sciences Society Of Korea
- Research Area : Social Science > Tourism
Joo, Eun-Kyung 1, 최민혜 1, In-Sin Kim 1
1부산대학교
Excellent Accredited
ABSTRACT
The purposes of this study were to (1) examine the impacts of job demands and workplace ostracism on job engagement of flight attendants , and (2) verify whether or not job engagement of the flight attendants influences pro- and anti-social behavior. Based on the literature review, four hypotheses were derived. The conceptually proposed model was empirically tested with data collected from 238 flight attendants in the three international airports in South Korea. The results showed that (1) job demands and workplace ostracism of flight attendants had negative impacts on work engagement, and (2) job engagement of flight attendants had positive influence on pro-social behavior, and negative influence on anti-social behavior. Based on the results some theoretical and practical implications were discussed.
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