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@article{ART002345598},
author={PARK HAE MI and HYUN SUNGHYUP},
title={The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2018},
volume={42},
number={5},
pages={171-191},
doi={10.17086/JTS.2018.42.5.171.191}

TY - JOUR
AU - PARK HAE MI
AU - HYUN SUNGHYUP
TI - The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors
JO - Journal of Tourism Sciences
PY - 2018
VL - 42
IS - 5
PB - The Tourism Sciences Society Of Korea
SP - 171
EP - 191
SN - 1226-0533
AB - This study examined the impact of tour guides' rapport-building behaviors on tourists’ positive emotions and how those emotions influence subsequent behaviors in three specific areas: self-enhancing word-of-mouth, decreased price consciousness, and tolerance to service failure. To do this, 322 online and offline surveys were collected from tourists who had taken guided tours with Korean travel agencies during the past five years. By examining prior studies, the rapport-building behaviors were classified into five factors; uncommonly attentive behavior, common grounding behavior, courteous behavior, connecting behavior, and information-sharing behavior. As a result of the study, uncommonly attentive behavior and courteous behavior positively influenced the tourists’ emotions, while common grounding behavior, connecting behavior, and information-sharing behavior had no effect. This study also confirmed that tourists’ positive emotions had a significant effect on both self-enhancing word-of-mouth, decreased price consciousness of tourists, and tolerance for future service failures.
KW - Rapport-building behavior;Positive emotion;Subsequent behavior;Word of mouth;Price consciousness;Tolerance to failure
DO - 10.17086/JTS.2018.42.5.171.191
ER -

PARK HAE MI and HYUN SUNGHYUP. (2018). The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors. Journal of Tourism Sciences, 42(5), 171-191.

PARK HAE MI and HYUN SUNGHYUP. 2018, "The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors", Journal of Tourism Sciences, vol.42, no.5 pp.171-191. Available from: doi:10.17086/JTS.2018.42.5.171.191

PARK HAE MI, HYUN SUNGHYUP "The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors" Journal of Tourism Sciences 42.5 pp.171-191 (2018) : 171.

PARK HAE MI, HYUN SUNGHYUP. The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors. 2018; 42(5), 171-191. Available from: doi:10.17086/JTS.2018.42.5.171.191

PARK HAE MI and HYUN SUNGHYUP. "The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors" Journal of Tourism Sciences 42, no.5 (2018) : 171-191.doi: 10.17086/JTS.2018.42.5.171.191

PARK HAE MI; HYUN SUNGHYUP. The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors. Journal of Tourism Sciences, 42(5), 171-191. doi: 10.17086/JTS.2018.42.5.171.191

PARK HAE MI; HYUN SUNGHYUP. The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors. Journal of Tourism Sciences. 2018; 42(5) 171-191. doi: 10.17086/JTS.2018.42.5.171.191

PARK HAE MI, HYUN SUNGHYUP. The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors. 2018; 42(5), 171-191. Available from: doi:10.17086/JTS.2018.42.5.171.191

PARK HAE MI and HYUN SUNGHYUP. "The Impact of Tour Guides’ Rapport-building Behavior on Tourists’ Positive Emotions and Subsequent Behaviors" Journal of Tourism Sciences 42, no.5 (2018) : 171-191.doi: 10.17086/JTS.2018.42.5.171.191