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The Impact of Casino’s RFID Chips Recognition System on Casino Staff’s Job Performance: A Technology Acceptance Model Approach

Yoon, Jin 1 Yoon Ji-Hwan 1

1경희대학교

Excellent Accredited

ABSTRACT

Using the Technology Acceptance Model, this study explored the impact of casino staffs’ recognition of the Casino RFID chips on their job performance. In this study, the external variables of casino ICT equipment adoption is divided into three factors: system factor, environment factor and management factor. We sought to identify the impact of aforementioned three factors, perceived usefulness, perceived ease of use, the impact of perceived usefulness, and perceived ease of use on user's job performance. Data were collected from the employers of a casino company in South Korea in 2018 and a total of 186 sample was used for the data analysis. The findings show that the RFID adoption's system factor and management factor have positive impact on both perceived usefulness and ease of use, but environment factor has no impact on the constructs. Moreover, both perceived usefulness and ease of use have positive impact on users' job performance. The results revealed that casino industry should consider new equipment' system and management factor when they are considering adopting new technologies. Results also suggest that unlike other industry, environmental factor of ICT equipment has not much things to do with staffs' job performance in the casino industry. From a practical point of view, this study could contribute to the casino industry's human resource development in relation to the introduction of ICT equipment.

Citation status

* References for papers published after 2022 are currently being built.