@article{ART002398962},
author={Kang, Ha-young and Ray Jaeyung Yun and 김다형 and 마에단 란 and 손유진 and 손희수 and Jang， Soonkyu},
title={Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society},
journal={Journal of Communication Design},
issn={1976-1562},
year={2018},
volume={65},
pages={383-394},
doi={10.25111/jcd.2018.65.29}
TY - JOUR
AU - Kang, Ha-young
AU - Ray Jaeyung Yun
AU - 김다형
AU - 마에단 란
AU - 손유진
AU - 손희수
AU - Jang， Soonkyu
TI - Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society
JO - Journal of Communication Design
PY - 2018
VL - 65
IS - null
PB - CDAK Society of Communication Design
SP - 383
EP - 394
SN - 1976-1562
AB - This study suggested a community leading participation platform service to make contributions in creating a transparent public office. Through a theoretical analysis, the public office was first defined and an analysis was conducted about the changes in the public office environment following the emergence of collective intelligence as well as the domestic collective intelligence platform. This was followed by in-depth interviews to identify the pain points of general users for the previous platform and an additional interview was executed with specialists who are directly and indirectly connected to the public office in order to gain deeper insight and it was arranged through affinity diagram, stakeholder map, and user journey map. Through this, a service that is needed for each touch point was identified. The problems that were identified and the solutions that followed were selected and suggested into three kinds in the key strategy suggestion. Accordingly, this study designed the prototype of the new mobile application, 'Conan' and conducted the process of taking in opinions of the users through usability verification, Think Aloud. Based on this, the significance of this study include how the community provided objective performance data about the public office and attempted to suggest a new mobile based public office specialized platform that verifies it.
KW - Public Official Society;Public Official;Civil Servant;Report;Verification;Platform;led by citizens
DO - 10.25111/jcd.2018.65.29
ER -
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수 and Jang， Soonkyu. (2018). Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society. Journal of Communication Design, 65, 383-394.
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수 and Jang， Soonkyu. 2018, "Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society", Journal of Communication Design, vol.65, pp.383-394. Available from: doi:10.25111/jcd.2018.65.29
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수, Jang， Soonkyu "Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society" Journal of Communication Design 65 pp.383-394 (2018) : 383.
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수, Jang， Soonkyu. Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society. 2018; 65 383-394. Available from: doi:10.25111/jcd.2018.65.29
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수 and Jang， Soonkyu. "Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society" Journal of Communication Design 65(2018) : 383-394.doi: 10.25111/jcd.2018.65.29
Kang, Ha-young; Ray Jaeyung Yun; 김다형; 마에단 란; 손유진; 손희수; Jang， Soonkyu. Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society. Journal of Communication Design, 65, 383-394. doi: 10.25111/jcd.2018.65.29
Kang, Ha-young; Ray Jaeyung Yun; 김다형; 마에단 란; 손유진; 손희수; Jang， Soonkyu. Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society. Journal of Communication Design. 2018; 65 383-394. doi: 10.25111/jcd.2018.65.29
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수, Jang， Soonkyu. Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society. 2018; 65 383-394. Available from: doi:10.25111/jcd.2018.65.29
Kang, Ha-young, Ray Jaeyung Yun, 김다형, 마에단 란, 손유진, 손희수 and Jang， Soonkyu. "Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society" Journal of Communication Design 65(2018) : 383-394.doi: 10.25111/jcd.2018.65.29
