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Suggestion of Mobile Platform Services Led by Citizens to Build a Transparent Public Society

  • Journal of Communication Design
  • Abbr : JCD
  • 2018, 65(), pp.383-394
  • DOI : 10.25111/jcd.2018.65.29
  • Publisher : CDAK Society of Communication Design
  • Research Area : Arts and Kinesiology > Design > Visual Information Design > Information Design
  • Received : August 31, 2018
  • Accepted : October 29, 2018

Kang, Ha-young 1 Ray Jaeyung Yun 2 김다형 1 마에단 란 1 손유진 1 손희수 1 Jang, Soonkyu 2

1홍익대학교 디자인학부 시각디자인 전공
2홍익대학교

Accredited

ABSTRACT

This study suggested a community leading participation platform service to make contributions in creating a transparent public office. Through a theoretical analysis, the public office was first defined and an analysis was conducted about the changes in the public office environment following the emergence of collective intelligence as well as the domestic collective intelligence platform. This was followed by in-depth interviews to identify the pain points of general users for the previous platform and an additional interview was executed with specialists who are directly and indirectly connected to the public office in order to gain deeper insight and it was arranged through affinity diagram, stakeholder map, and user journey map. Through this, a service that is needed for each touch point was identified. The problems that were identified and the solutions that followed were selected and suggested into three kinds in the key strategy suggestion. Accordingly, this study designed the prototype of the new mobile application, 'Conan' and conducted the process of taking in opinions of the users through usability verification, Think Aloud. Based on this, the significance of this study include how the community provided objective performance data about the public office and attempted to suggest a new mobile based public office specialized platform that verifies it.

Citation status

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