@article{ART002461247},
author={Yi, Jae-Sun and 김민경},
title={Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired},
journal={Journal of Communication Design},
issn={1976-1562},
year={2019},
volume={67},
pages={263-275},
doi={10.25111/jcd.2019.67.20}
TY - JOUR
AU - Yi, Jae-Sun
AU - 김민경
TI - Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired
JO - Journal of Communication Design
PY - 2019
VL - 67
IS - null
PB - CDAK Society of Communication Design
SP - 263
EP - 275
SN - 1976-1562
AB - Recently, even though the overall disability rate has been in decline, the rate of the visually impaired has increased. Especially, the disability rate of acquired blindness has increased. As the change occurred from rehabilitation paradigm to independent living paradigm, desires of the blinds for living their lif eequals to non-disabled have been escalating. Among desires for independent living, even though there has been arise in a desire to purchase clothing, the consumer analysis shows that their current shopping behavior is limited to material consumption rather than experimental one. This study proposes a new service design for independent shopping experience tailored towards the visually impaired using the 4D process of service design methodology in order to improve the current apparel consumption process of the visually impaired to focus on experiential purchase process which provides new values and experiences instead of passive and material consumption oriented process. For the study, user behavior patterns were analyzed through interviews with blinds, service contents were set according to the analyzed pain points and needs, and a final design was derived. The study aims to present a service design that resolves the issue of visually impaired not being able to have fully independent clothing shopping experience.
KW - service design;shopping experience;behavior change for the visually impaired;universal design
DO - 10.25111/jcd.2019.67.20
ER -
Yi, Jae-Sun and 김민경. (2019). Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired. Journal of Communication Design, 67, 263-275.
Yi, Jae-Sun and 김민경. 2019, "Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired", Journal of Communication Design, vol.67, pp.263-275. Available from: doi:10.25111/jcd.2019.67.20
Yi, Jae-Sun, 김민경 "Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired" Journal of Communication Design 67 pp.263-275 (2019) : 263.
Yi, Jae-Sun, 김민경. Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired. 2019; 67 263-275. Available from: doi:10.25111/jcd.2019.67.20
Yi, Jae-Sun and 김민경. "Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired" Journal of Communication Design 67(2019) : 263-275.doi: 10.25111/jcd.2019.67.20
Yi, Jae-Sun; 김민경. Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired. Journal of Communication Design, 67, 263-275. doi: 10.25111/jcd.2019.67.20
Yi, Jae-Sun; 김민경. Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired. Journal of Communication Design. 2019; 67 263-275. doi: 10.25111/jcd.2019.67.20
Yi, Jae-Sun, 김민경. Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired. 2019; 67 263-275. Available from: doi:10.25111/jcd.2019.67.20
Yi, Jae-Sun and 김민경. "Service Design Proposal for Improving the Process of Independent Shopping Experience for the Visually Impaired" Journal of Communication Design 67(2019) : 263-275.doi: 10.25111/jcd.2019.67.20
