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A Study on the Improvement of the Virtual Assistant Service for the Elderly

  • Journal of Communication Design
  • Abbr : JCD
  • 2019, 67(), pp.475-485
  • DOI : 10.25111/jcd.2019.67.35
  • Publisher : CDAK Society of Communication Design
  • Research Area : Arts and Kinesiology > Design > Visual Information Design > Information Design
  • Received : February 28, 2019
  • Accepted : April 27, 2019
  • Published : April 30, 2019

Yong, Ah-rong 1 Park Yoon Ha 2 Ray Jaeyung Yun 3

1홍익대학교 영상대학원 인터랙션디자인
2홍익대학교 일반대학원 시각디자인
3홍익대학교

Accredited

ABSTRACT

In the case of the Virtual Assistant Service that appeared recently, it is expected to offer convenience to senior user’s digital device use as the voice control becomes possible due to the way of using it is different from smartphones considered a representative digital device prevailing around the world, however, it seems that academic discussion of services proposal for seniors is relatively lacking. Thus, in this study, I had 10 participants use the SKT’s Virtual Assistant Service, ‘NUGU’ and conducted interviews to suggest directions to improve virtual assistant service for seniors. I, then, based on the interview, drew 5 main keywords(e.g., Safety, 1:1 management, response, information update, development) through Affinity Diagram and conducted Wizard of Oz prototyping to verify the services suggested by keywords. The result of this provision, etc. have the impact on senior’s virtual service use. I hope the services proposed by this study will be applied on the AI virtual secretary to draw out positive outcomes in enhancing senior’s intent to use and convenience.

Citation status

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