@article{ART002461326},
author={Yong, Ah-rong and Park Yoon Ha and Ray Jaeyung Yun},
title={A Study on the Improvement of the Virtual Assistant Service for the Elderly},
journal={Journal of Communication Design},
issn={1976-1562},
year={2019},
volume={67},
pages={475-485},
doi={10.25111/jcd.2019.67.35}
TY - JOUR
AU - Yong, Ah-rong
AU - Park Yoon Ha
AU - Ray Jaeyung Yun
TI - A Study on the Improvement of the Virtual Assistant Service for the Elderly
JO - Journal of Communication Design
PY - 2019
VL - 67
IS - null
PB - CDAK Society of Communication Design
SP - 475
EP - 485
SN - 1976-1562
AB - In the case of the Virtual Assistant Service that appeared recently, it is expected to offer convenience to senior user’s digital device use as the voice control becomes possible due to the way of using it is different from smartphones considered a representative digital device prevailing around the world, however, it seems that academic discussion of services proposal for seniors is relatively lacking. Thus, in this study, I had 10 participants use the SKT’s Virtual Assistant Service, ‘NUGU’ and conducted interviews to suggest directions to improve virtual assistant service for seniors. I, then, based on the interview, drew 5 main keywords(e.g., Safety, 1:1 management, response, information update, development) through Affinity Diagram and conducted Wizard of Oz prototyping to verify the services suggested by keywords. The result of this provision, etc. have the impact on senior’s virtual service use. I hope the services proposed by this study will be applied on the AI virtual secretary to draw out positive outcomes in enhancing senior’s intent to use and convenience.
KW - speech recognition;virtual assistant service;elderly person;artificial intelligence secretary;usability
DO - 10.25111/jcd.2019.67.35
ER -
Yong, Ah-rong, Park Yoon Ha and Ray Jaeyung Yun. (2019). A Study on the Improvement of the Virtual Assistant Service for the Elderly. Journal of Communication Design, 67, 475-485.
Yong, Ah-rong, Park Yoon Ha and Ray Jaeyung Yun. 2019, "A Study on the Improvement of the Virtual Assistant Service for the Elderly", Journal of Communication Design, vol.67, pp.475-485. Available from: doi:10.25111/jcd.2019.67.35
Yong, Ah-rong, Park Yoon Ha, Ray Jaeyung Yun "A Study on the Improvement of the Virtual Assistant Service for the Elderly" Journal of Communication Design 67 pp.475-485 (2019) : 475.
Yong, Ah-rong, Park Yoon Ha, Ray Jaeyung Yun. A Study on the Improvement of the Virtual Assistant Service for the Elderly. 2019; 67 475-485. Available from: doi:10.25111/jcd.2019.67.35
Yong, Ah-rong, Park Yoon Ha and Ray Jaeyung Yun. "A Study on the Improvement of the Virtual Assistant Service for the Elderly" Journal of Communication Design 67(2019) : 475-485.doi: 10.25111/jcd.2019.67.35
Yong, Ah-rong; Park Yoon Ha; Ray Jaeyung Yun. A Study on the Improvement of the Virtual Assistant Service for the Elderly. Journal of Communication Design, 67, 475-485. doi: 10.25111/jcd.2019.67.35
Yong, Ah-rong; Park Yoon Ha; Ray Jaeyung Yun. A Study on the Improvement of the Virtual Assistant Service for the Elderly. Journal of Communication Design. 2019; 67 475-485. doi: 10.25111/jcd.2019.67.35
Yong, Ah-rong, Park Yoon Ha, Ray Jaeyung Yun. A Study on the Improvement of the Virtual Assistant Service for the Elderly. 2019; 67 475-485. Available from: doi:10.25111/jcd.2019.67.35
Yong, Ah-rong, Park Yoon Ha and Ray Jaeyung Yun. "A Study on the Improvement of the Virtual Assistant Service for the Elderly" Journal of Communication Design 67(2019) : 475-485.doi: 10.25111/jcd.2019.67.35
