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Exploring Variables Influencing University Students' Satisfaction with Online Courses in the Post-COVID-19 Era

  • Global Creative Leader: Education & Learning
  • Abbr : GCL
  • 2023, 13(4), pp.51-81
  • DOI : 10.34226/gcl.2023.13.4.51
  • Publisher : Research Institute for Gifted & Talented Education, Soongsil University
  • Research Area : Social Science > Education
  • Received : November 16, 2023
  • Accepted : November 29, 2023
  • Published : December 30, 2023

Jeong, Hanho 1

1총신대학교

Accredited

ABSTRACT

The purpose of this study was to determine factors influencing the satisfaction of university students participating in online courses and to develop an optimal model. Building upon previous research on factors influencing satisfaction in both online and offline university courses, this study establishes structural relationships among online learning experience, personalized learning environment, perceived quality, and satisfaction. The data for this study were collected from 161 university students who participated in an online education program during the spring semester of 2023. The collected data were analyzed using a structural equation model. The results of the study can be summarized as follows. First, this study empirically validates the significance of attitude as a primary influencing factor on satisfaction in university-level online courses. Second, this study empirically demonstrates that perceived quality in university online learning has a direct and indirect impact on satisfaction. Third, this study establishes empirically that a personalized learning environment indirectly influences satisfaction through the mediation of perceived quality and attitude. These results underscore the imperative for universities to prioritize enhancing learners' attitudes when devising strategies for online education. Theoretical and practical discussions, along with implications, are presented based on these findings.

Citation status

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