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Evaluating the Effects of Outpatient Waiting Space Remodeling Through Post-Occupancy Evaluation (POE) - Focused on Patient Perception

  • JOURNAL OF THE KOREA INSTITUTE OF HEALTHCARE ARCHITECTURE
  • Abbr : KIHA
  • 2026, 32(2), pp.29~36
  • DOI : 10.15682/jkiha.2026.32.2.29
  • Publisher : Korea Institute Of Healthcare Architecture
  • Research Area : Engineering > Architectural Engineering
  • Received : May 15, 2026
  • Accepted : May 22, 2026
  • Published : June 15, 2026

Lee, Seungji 1 Kwon, Soonjung 2 Kim, Duksu 3 Bae, Suyeon 4

1인천가톨릭대학교
2해안건축
3한밭대학교
4경희대학교

Accredited

ABSTRACT

Purpose: This study empirically verifies the effects of outpatient waiting space remodeling in a medical facility, focusing on the separation of infection-related departments (pulmonology and infectious disease). Methods: A quasi-experimental design was adopted, with remodeled department patients (n=91) as the experimental group and non-remodeled general internal medicine patients (n=90) as the control group. A total of 181 patients completed a five-point Likert scale questionnaire measuring comfort, crowding, and infection safety, analyzed using t-tests and correlation analysis. Results: All three hypotheses were supported. The remodeled group showed significantly higher comfort satisfaction (4.82 vs. 4.61, p<.05), with notable differences in color, noise, spatial layout, cleanliness, and furniture. Crowding scores were markedly lower in the experimental group (1.30 vs. 2.80, t=−9.18, p<.001), confirming that departmental separation is the most effective means of reducing crowding. Infection safety satisfaction was significantly higher among control group patients (4.64 vs. 3.72, t=−5.71, p<.001), and awareness of the separation was identified as a critical factor in enhancing perceived safety. Implications: These findings provide empirical evidence supporting evidence-based design (EBD) in healthcare facility remodeling.

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