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A Study on the Effects of Comprehensive Nursing Care Service Quality to Health Care Service Performance -Focusing on the Mediating Effects of Relational Commitment-

  • Industry Promotion Research
  • Abbr : IPR
  • 2018, 3(2), pp.21-31
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : July 5, 2018
  • Accepted : July 20, 2018
  • Published : July 31, 2018

Kim, No Sa 1,  Choi, Ho Gyu 2

1서울여성병원
2공주대학교

ABSTRACT

This study conducted a hypothesis test to examine the effect of integrated service quality of nursing and care on medical service performance. The results of this study are as follows. First, the perceived performance, loyalty, perceived performance, perceived loyalty, and perceived loyalty of medical service achievement, perceived performance of medical service performance, responsiveness, confident, empathy, The results show that adoption has a positive impact on loyalty. In other words, the integrated service quality proved to be very important for the medical service capacity. In order to do this, institutional efforts should be given priority to increase the number of nursing staff. In order to nurture excellent nursing team members, in addition to professional nursing ability, emphasis should also be placed on personality education for positive relationships through patient empathy. In this study, we can find the implication of the study that we measured the effect of integrated service quality on medical service performance.

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