@article{ART003135800},
author={Lim Yeon Ju and Kim Seung In},
title={A study on the experience of using an anonymous counseling application},
journal={Industry Promotion Research},
issn={2466-1139},
year={2024},
volume={9},
number={4},
pages={247-253},
doi={10.21186/IPR.2024.9.4.247}
TY - JOUR
AU - Lim Yeon Ju
AU - Kim Seung In
TI - A study on the experience of using an anonymous counseling application
JO - Industry Promotion Research
PY - 2024
VL - 9
IS - 4
PB - Industrial Promotion Institute
SP - 247
EP - 253
SN - 2466-1139
AB - The purpose of this study is to analyze the user experience of an anonymous counseling application and explore ways to improve it. To this end, a System Usability Scale and an In-depth Interview were conducted to understand the characteristics of anonymous counseling applications and the factors that affect users' negative experiences in order to increase user satisfaction and derive specific improvement measures. The results of the study showed that users are uncomfortable using the application mainly because of the indiscriminate advertisements. Second, users said that the application should simplify the complex menus and focus on the purpose of counseling. Third, the lack of professionalism in the counseling service prevents users from getting the answers they want. Fourth, users said that the quality of the application needs to be improved to improve the user experience through continuous updates and new features. Based on these findings, we would like to suggest ways to develop a more effective counseling application and improve the service.
KW - Anonymous Counseling;User Experience Comparison;User Experience;Anonymous Application;System Usability Scale
DO - 10.21186/IPR.2024.9.4.247
ER -
Lim Yeon Ju and Kim Seung In. (2024). A study on the experience of using an anonymous counseling application. Industry Promotion Research, 9(4), 247-253.
Lim Yeon Ju and Kim Seung In. 2024, "A study on the experience of using an anonymous counseling application", Industry Promotion Research, vol.9, no.4 pp.247-253. Available from: doi:10.21186/IPR.2024.9.4.247
Lim Yeon Ju, Kim Seung In "A study on the experience of using an anonymous counseling application" Industry Promotion Research 9.4 pp.247-253 (2024) : 247.
Lim Yeon Ju, Kim Seung In. A study on the experience of using an anonymous counseling application. 2024; 9(4), 247-253. Available from: doi:10.21186/IPR.2024.9.4.247
Lim Yeon Ju and Kim Seung In. "A study on the experience of using an anonymous counseling application" Industry Promotion Research 9, no.4 (2024) : 247-253.doi: 10.21186/IPR.2024.9.4.247
Lim Yeon Ju; Kim Seung In. A study on the experience of using an anonymous counseling application. Industry Promotion Research, 9(4), 247-253. doi: 10.21186/IPR.2024.9.4.247
Lim Yeon Ju; Kim Seung In. A study on the experience of using an anonymous counseling application. Industry Promotion Research. 2024; 9(4) 247-253. doi: 10.21186/IPR.2024.9.4.247
Lim Yeon Ju, Kim Seung In. A study on the experience of using an anonymous counseling application. 2024; 9(4), 247-253. Available from: doi:10.21186/IPR.2024.9.4.247
Lim Yeon Ju and Kim Seung In. "A study on the experience of using an anonymous counseling application" Industry Promotion Research 9, no.4 (2024) : 247-253.doi: 10.21186/IPR.2024.9.4.247
