@article{ART003172591},
author={Ji Eun Kang and Kim, Seung In},
title={A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24},
journal={Industry Promotion Research},
issn={2466-1139},
year={2025},
volume={10},
number={1},
pages={117-124},
doi={10.21186/IPR.2025.10.1.117}
TY - JOUR
AU - Ji Eun Kang
AU - Kim, Seung In
TI - A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24
JO - Industry Promotion Research
PY - 2025
VL - 10
IS - 1
PB - Industrial Promotion Institute
SP - 117
EP - 124
SN - 2466-1139
AB - The purpose of this study is to analyze the user experience of the anti-fraud ticket reservation system of Interpark, Ticketlink, and Yes24, which are representative domestic performance reservation services. In particular, this study focuses on women in their 20s and 30s. Through task experiments using mobile applications and in-depth interviews based on the emotional interface model proposed by Stephen P. Anderson, both qualitative and quantitative studies were conducted. As a result of the study, it was found that the anti-fraud ticket reservation system needs to strengthen its intuitiveness and guidance so that users can easily understand the purpose and operation of the system. It was also emphasized that excessive restrictions or complex authentication procedures should be minimized to restore trust and provide users with pleasure and significance. This study is significant in that it suggests a design direction for the anti-fraud ticket reservation system from the viewpoint of user experience. Based on this study, we expect that the anti-fraud ticket reservation system will be improved to provide users with a better reservation experience.
KW - User Experience;Performance Reservation Service;Anti-Fraud Ticket Reservation System;Emotional Interface;Application
DO - 10.21186/IPR.2025.10.1.117
ER -
Ji Eun Kang and Kim, Seung In. (2025). A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24. Industry Promotion Research, 10(1), 117-124.
Ji Eun Kang and Kim, Seung In. 2025, "A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24", Industry Promotion Research, vol.10, no.1 pp.117-124. Available from: doi:10.21186/IPR.2025.10.1.117
Ji Eun Kang, Kim, Seung In "A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24" Industry Promotion Research 10.1 pp.117-124 (2025) : 117.
Ji Eun Kang, Kim, Seung In. A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24. 2025; 10(1), 117-124. Available from: doi:10.21186/IPR.2025.10.1.117
Ji Eun Kang and Kim, Seung In. "A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24" Industry Promotion Research 10, no.1 (2025) : 117-124.doi: 10.21186/IPR.2025.10.1.117
Ji Eun Kang; Kim, Seung In. A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24. Industry Promotion Research, 10(1), 117-124. doi: 10.21186/IPR.2025.10.1.117
Ji Eun Kang; Kim, Seung In. A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24. Industry Promotion Research. 2025; 10(1) 117-124. doi: 10.21186/IPR.2025.10.1.117
Ji Eun Kang, Kim, Seung In. A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24. 2025; 10(1), 117-124. Available from: doi:10.21186/IPR.2025.10.1.117
Ji Eun Kang and Kim, Seung In. "A Study on Experience of Performance Ticketing Services for Preventing Fraudulent Reservations : Focusing on Interpark, Ticketlink and Yes24" Industry Promotion Research 10, no.1 (2025) : 117-124.doi: 10.21186/IPR.2025.10.1.117
