@article{ART003201803},
author={Tack Hyeong Lee and Seung In Kim},
title={Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles},
journal={Industry Promotion Research},
issn={2466-1139},
year={2025},
volume={10},
number={2},
pages={215-223},
doi={10.21186/IPR.2025.10.2.215}
TY - JOUR
AU - Tack Hyeong Lee
AU - Seung In Kim
TI - Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles
JO - Industry Promotion Research
PY - 2025
VL - 10
IS - 2
PB - Industrial Promotion Institute
SP - 215
EP - 223
SN - 2466-1139
AB - The purpose of this study is to propose a user experience that can guide users to safely return shared electric mobility devices in the correct location by improving the return process. As the use of shared electric mobility devices continues to increase, indiscriminate returns are causing inconvenience to citizens and wasting tax money. Currently, most shared electric mobility services apply similar user interfaces and experience designs. The research method involved analyzing the problems of existing screens through surveys of 72 users and in-depth interviews with 8 users to explore alternatives. As a result of the survey, it was found that shared electric mobility services have environmental characteristics of being outdoors, sequential characteristics of being in the middle of movement, and shared characteristics of sharing devices with others. Based on this, we identified areas that need improvement for each characteristic and suggested directions for improvement. This study anticipates that improving user experience and making clear that proper return behavior has a positive impact on others and society will reduce safety issues caused by unauthorized parking of shared electric vehicles and waste of tax money due to damage.
KW - Shared Motorised Transport;Personal Mobility;Shared Services;UX Design;Mobile Application
DO - 10.21186/IPR.2025.10.2.215
ER -
Tack Hyeong Lee and Seung In Kim. (2025). Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles. Industry Promotion Research, 10(2), 215-223.
Tack Hyeong Lee and Seung In Kim. 2025, "Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles", Industry Promotion Research, vol.10, no.2 pp.215-223. Available from: doi:10.21186/IPR.2025.10.2.215
Tack Hyeong Lee, Seung In Kim "Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles" Industry Promotion Research 10.2 pp.215-223 (2025) : 215.
Tack Hyeong Lee, Seung In Kim. Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles. 2025; 10(2), 215-223. Available from: doi:10.21186/IPR.2025.10.2.215
Tack Hyeong Lee and Seung In Kim. "Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles" Industry Promotion Research 10, no.2 (2025) : 215-223.doi: 10.21186/IPR.2025.10.2.215
Tack Hyeong Lee; Seung In Kim. Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles. Industry Promotion Research, 10(2), 215-223. doi: 10.21186/IPR.2025.10.2.215
Tack Hyeong Lee; Seung In Kim. Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles. Industry Promotion Research. 2025; 10(2) 215-223. doi: 10.21186/IPR.2025.10.2.215
Tack Hyeong Lee, Seung In Kim. Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles. 2025; 10(2), 215-223. Available from: doi:10.21186/IPR.2025.10.2.215
Tack Hyeong Lee and Seung In Kim. "Researching ways to streamline the return process and improve the user experience of shared electric mobility vehicles" Industry Promotion Research 10, no.2 (2025) : 215-223.doi: 10.21186/IPR.2025.10.2.215
