@article{ART003231053},
author={You Kyoung Moon and Seung In Kim},
title={A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces},
journal={Industry Promotion Research},
issn={2466-1139},
year={2025},
volume={10},
number={3},
pages={147-158},
doi={10.21186/IPR.2025.10.3.147}
TY - JOUR
AU - You Kyoung Moon
AU - Seung In Kim
TI - A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces
JO - Industry Promotion Research
PY - 2025
VL - 10
IS - 3
PB - Industrial Promotion Institute
SP - 147
EP - 158
SN - 2466-1139
AB - This study aims to analyze the difficulties experienced by adults aged 59 and older when using unmanned civil service kiosks equipped with voice guidance, and to propose age-friendly design directions. To this end, twelve older participants were instructed to perform a task involving the issuance of a building registration certificate. Think Aloud protocols and in-depth interviews were conducted to collect qualitative data. Based on the analysis guided by the research questions: First, older users generally found it difficult to complete the entire process independently. Second, errors were concentrated in specific steps, such as address input and building selection. Third, the voice guidance function was often ignored or caused cognitive overload. Fourth, analysis of failure types and user responses led to suggestions for improvement, including input-centered interface design, simplified terminology with textual support, clearer error messages, and optional voice guidance features. This study provides practical design guidelines based on real user responses, offering empirical evidence for the design of inclusive public kiosk systems. Furthermore, it clarifies user-centered interface design principles to enhance the usability of digital information systems and contributes to future research on inclusive interface design.
KW - older adults;user experience;public kiosks;voice guidance;information design;interface design
DO - 10.21186/IPR.2025.10.3.147
ER -
You Kyoung Moon and Seung In Kim. (2025). A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces. Industry Promotion Research, 10(3), 147-158.
You Kyoung Moon and Seung In Kim. 2025, "A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces", Industry Promotion Research, vol.10, no.3 pp.147-158. Available from: doi:10.21186/IPR.2025.10.3.147
You Kyoung Moon, Seung In Kim "A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces" Industry Promotion Research 10.3 pp.147-158 (2025) : 147.
You Kyoung Moon, Seung In Kim. A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces. 2025; 10(3), 147-158. Available from: doi:10.21186/IPR.2025.10.3.147
You Kyoung Moon and Seung In Kim. "A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces" Industry Promotion Research 10, no.3 (2025) : 147-158.doi: 10.21186/IPR.2025.10.3.147
You Kyoung Moon; Seung In Kim. A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces. Industry Promotion Research, 10(3), 147-158. doi: 10.21186/IPR.2025.10.3.147
You Kyoung Moon; Seung In Kim. A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces. Industry Promotion Research. 2025; 10(3) 147-158. doi: 10.21186/IPR.2025.10.3.147
You Kyoung Moon, Seung In Kim. A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces. 2025; 10(3), 147-158. Available from: doi:10.21186/IPR.2025.10.3.147
You Kyoung Moon and Seung In Kim. "A Study on the User Experience of Older Adults and Improvement Directions for Voice-Guided Public Self-Service Kiosk Interfaces" Industry Promotion Research 10, no.3 (2025) : 147-158.doi: 10.21186/IPR.2025.10.3.147
