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The Relationship Between Home Care Workers' Professional Identity and Service Quality and the Mediating Effect of Self-Efficacy

  • Industry Promotion Research
  • Abbr : IPR
  • 2025, 10(3), pp.437~445
  • DOI : 10.21186/IPR.2025.10.3.437
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : June 29, 2025
  • Accepted : July 29, 2025
  • Published : July 31, 2025

Myeong-sook Yong 1

1관인노인복지센터

Accredited

ABSTRACT

The purpose of this study is to investigate the relationship between the occupational identity of nursing caregivers in home-based elderly welfare facilities and the quality of their services, verify the mediating effect of self-efficacy in the relationship between occupational identity and quality of services, and suggest improvement measures. The subjects of the study were 417 nursing caregivers working in 45 home-based elderly welfare facilities in the northern Gyeonggi region. The collected data were analyzed using the SPSS 20.0 statistical program to examine frequency and descriptive statistics, and the AMOS 20.0 statistical program to identify structural relationships. The results of the analysis showed that the higher the nursing caregiver's occupational identity, the higher the self-efficacy and service quality. In addition, the higher the nursing caregiver's self-efficacy, the higher the service quality, and self-efficacy showed a mediating effect in the relationship between the nursing caregiver's occupational identity and quality of services. Therefore, it is significant that it provides basic data that can help young and male nursing caregivers enter home-based facilities by improving the professional expertise of nursing caregivers. Due to the gender imbalance in the research subjects, it is difficult to generalize the research results to all nursing care workers nationwide. In order to establish a clear professional identity for nursing care workers, follow-up research should be conducted through comparative analysis of the professional identity between nursing care workers at home-based elderly welfare facilities and nursing care workers at elderly care facilities

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