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Discursive Shifts in Social Welfare Practice Following the Implementation of Artificial Intelligence Technology

  • Industry Promotion Research
  • Abbr : IPR
  • 2026, 11(2), pp.389~399
  • DOI : 10.21186/IPR.2026.11.2.389
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : March 28, 2026
  • Accepted : April 15, 2026
  • Published : April 30, 2026

Won-Sun Lim 1

1신한대학교

Accredited

ABSTRACT

With the acceleration of digital transformation, artificial intelligence (AI) technology is being widely in troduced into the field of social work practice. This study aimed to elucidate that the adoption of AI is not me rely the application of administrative tools, but a discursive practice that restructures the essential values and power dynamics of social work. To this end, a multi-layered corpus of 4,674 texts—including policies, news media, and public comments from 2020 to 2025—was constructed, and a mixed-methods approach combining text mining (TF-IDF and time-series analysis) with Fairclough’s Critical Discourse Analysis (CDA) was employed. The analysis revealed that the macro and meso levels (state and media) appropriate AI as a mechanism for 'discovery' and 'management,' maximizing governmentality and administrative efficiency. Conversely, the micro level (the public) forms an existential discourse of resistance against the reduction of human intervention by practitioners and the dehumanization of care. Notably, the time-series analysis observed a "discourse lag" phenomenon, where an explosive expansion of technocratic discourse in 2023–2024 was followed by a surge in public ethical resistance in 2025. This study is significant in its critical reflection on the dominant discourse that reduces clients to data objects, and in proposing concrete alternatives, such as the introduction of an 'Algorithmic Impact Assessment in Social Work' and the strengthening of practitioners' competencies as 'critical data advocates.'

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