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Understanding the perception gap between management and LTC workers in nursing homes: the strategies for better working conditions

Jungsuk Lee 1 HoYong Lee 1 한은정 1 장수목 2 권진희 3

1국민건강보험공단
2연세대학교 일반대학원
3국민건강보험공단 건강보험정책연구원

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ABSTRACT

Improving the working conditions in long-term care(LTC) is one of the most critical issues in the Public Long-Term Care Insurance System. However, there are few studies that help to understand management and LTC worker’s perceptions of which of workforce strategies they need and how much they(their management) have put them into practice to improve the working conditions. The purpose of this study is to explore management and LTC worker’s perceptions of the strategies for better working conditions, and to compare the two perceptions carefully. 206 operators and 622 LTC workers in institutional care homes completed the structured questionnaires, including 7 dimensions 29 workforce strategies to improve their working conditions, by e-mail. fax. or interview. As a result, this study found that 29 strategies were generally much needed in both groups, but then again they have not been carried out fully. And also this study showed that there were considerable perception gaps between management and care workers in terms of the necessity and the level of practice of some strategies, while they agreed on ‘wage increases’ as the top priority for better working conditions. This result implies that a proper remuneration is the most urgent issue of LTC workers. Our findings suggest that it is needed to develop the workforce policies, that facilitate long-term care institutions’ action for better working conditions and narrow the perception gaps between management and LTC workers.

Citation status

* References for papers published after 2022 are currently being built.