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Usability of the National Science and Technology Information System

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2011, 22(4), pp.5~19
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

Minsoo Park 1 Mi-Hwan Hyun 1

1한국과학기술정보연구원

Accredited

ABSTRACT

The purpose of this study is to identify possible needs for system improvements and reflect them on the operation and development of the system as a result of the usability assessment of an information site in science and technology. For this study, a variety of data collection techniques, including search logs, interviews, and think-alouds, were used. The search log data was processed to quantify four evaluation aspects, which were the effectiveness, efficiency, satisfaction, and errors. The verbal data collected by think-alouds and post-interviews were used to identify possible needs of enhancement in a qualitative analysis. The comparison of the usability before and after the system enhancement revealed an increase of 15 points for effectiveness, 35 seconds decrease in efficiency, 5 points increase in satisfaction, and 1.1 errors decreased, implying an overall improvement of the usability of the current system.

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