Usability of the National Science and Technology Information System (웹 사용성 개선에 관한 연구 - 국가과학기술정보시스템을 중심으로 -)

Minsoo Park (박민수); Mihwan Hyun (현미환)

Usability of the National Science and Technology Information System

Journal of the Korean Biblia Society for Library and Information Science
2011, 22(4), pp.5-19
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

Minsoo Park ¹, Mihwan Hyun ¹

¹한국과학기술정보연구원

Accredited

ABSTRACT

The purpose of this study is to identify possible needs for system improvements and reflect them on the operation and development of the system as a result of the usability assessment of an information site in science and technology. For this study, a variety of data collection techniques, including search logs, interviews, and think-alouds, were used. The search log data was processed to quantify four evaluation aspects, which were the effectiveness, efficiency, satisfaction, and errors. The verbal data collected by think-alouds and post-interviews were used to identify possible needs of enhancement in a qualitative analysis. The comparison of the usability before and after the system enhancement revealed an increase of 15 points for effectiveness, 35 seconds decrease in efficiency, 5 points increase in satisfaction, and 1.1 errors decreased, implying an overall improvement of the usability of the current system.

KEYWORDS

Web Usability, National Science and Technology Information System, Search Logs, Think Alouds, User Study

Citation status

* References for papers published after 2023 are currently being built.

[journal] 성기주 / 2000 / 대학도서관 전자정보서비스의 이용자 인터페이스에 관한 연구 / 한국비블리아학회지 11(2) : 157~173

[journal] 유재옥 / 2009 / Effects of Easy Understanding of Library User Interface on the Use of Electronic Materials in a Virtual Academic Library / 한국비블리아학회지 / 한국비블리아학회 20(1) : 59~72

[journal] 이란주 / 2003 / A Study on the Design for Websites of User-Centered Information Services in Fashion Fields / 한국비블리아학회지 / 한국비블리아학회 14(1)

[confproc] Agerfalk, P.J / 2002 / Setting the Scene for Actability Evaluation: Understanding Information Systems in Context / Proceedings of ECITE Conference : 15~16

[book] Beyer, H / 1998 / Contextual Design: Defining Customer-Centered Systems / Academic Press

[confproc] Cronholm, S / 2002 / Actable Information Systems-Quality Ideals Put into Practice / Proceedings of the Eleventh Conference on Information Systems(IST2002)

[book] Ericsson, K. A / 1993 / Protocol Analysis: Verbal Reports as Data / MIT Press

[other] The International Organization for Standardization / 1998 / ISO 9241-11: Ergonomic Requirements for Office Work with Visual Display Terminals(VDTs)-Part 11: Guidance on Usability / The International Organization for Standardization

[other] The International Organization for Standardization / 2002 / ISO/TR16982: Ergonomics of Human-System Interaction- Usability Methods Supporting Human- Centred Design. 1st ed / The International Organization for Standardization

[book] Krug, S / 2000 / Don't Make Me Think: A Common Sense Approach to Web Usability / New Riders

[book] Lowgren, J / 1993 / Human-Computer Interaction– What Every System Developer Should Know / Studentlitteratur

[journal] Lund, A. M / 1997 / Expert Ratings of Usability Maxims / Ergonomics in Design 5(3) : 15~20

[book] Monk, A / 1993 / Improving Your Human- Computer Interface / Prentice Hall

[book] Nielsen, J / 1993 / Usability Engineering / Academic Press

[book] Nielsen, J / 1999 / Designing Web Usability: The Practice of Simplicity / New Riders

[book] Preece, J / 1994 / Human- Computer Interaction: Concepts and Design / Addison Wesley

[book] Shneiderman, B / 1998 / Designing the User Interface: Strategies for Effective User Interface Interaction. 3rd ed / Addison Wesley

[journal] Wang, P / 2000 / Users' Interaction with World Wide Web Resources: An Exploratory Study Using A Holistic Approach / Information Processing and Management 36(2) : 229~251

KJCKorea
Journal Central

Journal of the Korean Biblia Society for Library and Information Science 2023 KCI Impact Factor : 0.82