The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library (대학도서관의 OPAC 유용성이 이용자의 만족도와 충성도에 미치는 영향)

김미혜; Chang Soo Lee (이창수)

The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library

Journal of the Korean Biblia Society for Library and Information Science
2013, 24(1), pp.5-24
Publisher : Journal Of The Korean Biblia Society For Library And Information Science
Research Area : Interdisciplinary Studies > Library and Information Science

김미혜 ¹, Chang Soo Lee ¹

¹경북대학교

Accredited

ABSTRACT

OPAC is a very important interface for user to use and search library collection and electronic resources. The purpose of this study is to analyze empirically the impact of OPAC usability on user satisfaction and loyalty in an university library setting. The OPAC functions investigated are keyword searching, integrated searching, faceted navigation, relevance ranking, spelling check, recommendations, user participation, and Really Simple Syndication(RSS), etc. This study investigated what usability effects on user satisfaction and loyalty and suggested the way to improve user satisfaction and loyalty.

KEYWORDS

University Library, Satisfaction, OPAC, Usability, Loyalty

Citation status

* References for papers published after 2023 are currently being built.

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