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The Impact of OPAC Usability on User Satisfaction and Loyalty in University Library

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2013, 24(1), pp.5-24
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

김미혜 1 Chang Soo Lee 1

1경북대학교

Accredited

ABSTRACT

OPAC is a very important interface for user to use and search library collection and electronic resources. The purpose of this study is to analyze empirically the impact of OPAC usability on user satisfaction and loyalty in an university library setting. The OPAC functions investigated are keyword searching, integrated searching, faceted navigation, relevance ranking, spelling check, recommendations, user participation, and Really Simple Syndication(RSS), etc. This study investigated what usability effects on user satisfaction and loyalty and suggested the way to improve user satisfaction and loyalty.

Citation status

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