Journal of the Korean Biblia Society for Library and Information Science 2023 KCI Impact Factor : 0.82
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pISSN : 1229-2435 / eISSN : 2799-4767
- https://journal.kci.go.kr/kbiblia
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A Study on the Relationship between Service Quality and Librarian's Job Satisfaction in Public Libraries
- Journal of the Korean Biblia Society for Library and Information Science
- 2015, 26(3), pp.241-266
- DOI : 10.14699/kbiblia.2015.26.3.241
- Publisher : Journal Of The Korean Biblia Society For Library And Information Science
- Research Area : Interdisciplinary Studies > Library and Information Science
Mijin Kim 1, GIYEONG KIM 2
1부평구립삼산도서관
2연세대학교
Accredited
ABSTRACT
When library performance is regarded as service quality, competency in human resources should be considered as an influential factor. This study aims to identify relationships between job satisfaction of librarians and the service quality that users recognize in public libraries. Librarians and users in 10 public libraries in Seoul, Incheon, Gyeonggi province were sampled to measure job satisfaction and service quality with LibQUAL+TM model. As a result, the higher the satisfaction of the duty itself and organizational factor show a high service quality. Consequently, to improve library customer satisfaction, the librarian’s job satisfaction should be considered. Additionally, some practical implications are discussed.
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