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An Exploratory Study of Information Services Based on User’s Characteristics and Needs

  • Journal of the Korean Biblia Society for Library and Information Science
  • 2016, 27(1), pp.291-312
  • DOI : 10.14699/kbiblia.2016.27.1.291
  • Publisher : Journal Of The Korean Biblia Society For Library And Information Science
  • Research Area : Interdisciplinary Studies > Library and Information Science

Lanju Lee 1

1동덕여자대학교

Accredited

ABSTRACT

The purpose of this study is to develop an effective information service process based on user’s characteristics and needs in academic libraries. The process was informed by analysis of the entire information service cycle using real users as an exploratory study. The interview process between the user and information provider, and the information provider’s perspectives regarding information services demonstrated that the user’s information and subject analysis, effective interview methods, communication skills, information provider’s recognition of information services, and core ability are important elements for effective information services.

Citation status

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