@article{ART002304613},
author={Noh, Dongjo and Young-Mi Kim and Dong-Geun Oh},
title={A Study on the Improvement of Public Library Workflow Using Process Innovation},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2017},
volume={28},
number={4},
pages={393-413},
doi={10.14699/kbiblia.2017.28.4.393}
TY - JOUR
AU - Noh, Dongjo
AU - Young-Mi Kim
AU - Dong-Geun Oh
TI - A Study on the Improvement of Public Library Workflow Using Process Innovation
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2017
VL - 28
IS - 4
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 393
EP - 413
SN - 1229-2435
AB - This study will explore the possibility of applying process innovation as a public library for business innovation. In order to do this, the study defines the concept of process innovation through the literature review. According to survey and focus group interviews with librarians working for public libraries, this study will organize work done at libraries into the following categories: acquisition, resource management, user management, user services, programs, volunteer management, marketing, library computerization system, facility management, general affairs and statistical management. In addition, through face-to-face surveys with librarians working for public libraries it is confirmed that there are issues within acquisition, user management, and applied process innovation. In response to these issues a new process has been developed. Using this new approach, book contract procedure and requests for book related work could be improved and optimized. In the user management section, the study analyzes the requirements and subscription procedures for members through a website survey of 30 public libraries in the United States and then provides an improved system through process analysis of the membership process of Korean public libraries. It is expected that the new system will contribute to improvements in user satisfaction as well as improvements in library workflow.
KW - Process Innovation;Process Reengineering;Work Innovation;Public Library;Acquisition;User Management
DO - 10.14699/kbiblia.2017.28.4.393
ER -
Noh, Dongjo, Young-Mi Kim and Dong-Geun Oh. (2017). A Study on the Improvement of Public Library Workflow Using Process Innovation. Journal of the Korean Biblia Society for Library and Information Science, 28(4), 393-413.
Noh, Dongjo, Young-Mi Kim and Dong-Geun Oh. 2017, "A Study on the Improvement of Public Library Workflow Using Process Innovation", Journal of the Korean Biblia Society for Library and Information Science, vol.28, no.4 pp.393-413. Available from: doi:10.14699/kbiblia.2017.28.4.393
Noh, Dongjo, Young-Mi Kim, Dong-Geun Oh "A Study on the Improvement of Public Library Workflow Using Process Innovation" Journal of the Korean Biblia Society for Library and Information Science 28.4 pp.393-413 (2017) : 393.
Noh, Dongjo, Young-Mi Kim, Dong-Geun Oh. A Study on the Improvement of Public Library Workflow Using Process Innovation. 2017; 28(4), 393-413. Available from: doi:10.14699/kbiblia.2017.28.4.393
Noh, Dongjo, Young-Mi Kim and Dong-Geun Oh. "A Study on the Improvement of Public Library Workflow Using Process Innovation" Journal of the Korean Biblia Society for Library and Information Science 28, no.4 (2017) : 393-413.doi: 10.14699/kbiblia.2017.28.4.393
Noh, Dongjo; Young-Mi Kim; Dong-Geun Oh. A Study on the Improvement of Public Library Workflow Using Process Innovation. Journal of the Korean Biblia Society for Library and Information Science, 28(4), 393-413. doi: 10.14699/kbiblia.2017.28.4.393
Noh, Dongjo; Young-Mi Kim; Dong-Geun Oh. A Study on the Improvement of Public Library Workflow Using Process Innovation. Journal of the Korean Biblia Society for Library and Information Science. 2017; 28(4) 393-413. doi: 10.14699/kbiblia.2017.28.4.393
Noh, Dongjo, Young-Mi Kim, Dong-Geun Oh. A Study on the Improvement of Public Library Workflow Using Process Innovation. 2017; 28(4), 393-413. Available from: doi:10.14699/kbiblia.2017.28.4.393
Noh, Dongjo, Young-Mi Kim and Dong-Geun Oh. "A Study on the Improvement of Public Library Workflow Using Process Innovation" Journal of the Korean Biblia Society for Library and Information Science 28, no.4 (2017) : 393-413.doi: 10.14699/kbiblia.2017.28.4.393
