@article{ART002332851},
author={Su-Jin Kim and Kang, Soon-Ae},
title={The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians},
journal={Journal of the Korean Biblia Society for Library and Information Science},
issn={1229-2435},
year={2018},
volume={29},
number={1},
pages={153-184},
doi={10.14699/kbiblia.2018.29.1.153}
TY - JOUR
AU - Su-Jin Kim
AU - Kang, Soon-Ae
TI - The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians
JO - Journal of the Korean Biblia Society for Library and Information Science
PY - 2018
VL - 29
IS - 1
PB - Journal Of The Korean Biblia Society For Library And Information Science
SP - 153
EP - 184
SN - 1229-2435
AB - This study aims to investigate the effects of emotional labor level on the level of job satisfaction and library information service provision in public libraries. The research model used emotional labor levels as an independent variable; job satisfaction and level of library information service provision as a dependent variable; and organizational culture as a control factor. The data were collected randomly from 220 librarians of public libraries in Seoul by distributing and collecting internet surveys. Reliability analysis, correlation coefficient analysis, multiple regression analysis, and regression analysis were performed using the SPSS 18.0 program. The statistic hypothesis test results of this study can be summarized as follows. First, public library librarians did not like to express their emotions to users, trying to express their emotions more positively than what they were actually feeling. Second, although librarians experience emotional labors, they feel a sense of achievement when undertaking their tasks and develop pride and happiness in their work. As librarians perceive their work professional, they overcome emotional labors, and have pride in their work. Third, although librarians experience emotional labors, a reasonable job evaluation with goals, and their relationships with colleagues would lead to accomplishment in their work. In addition, although the evaluation of employees is focused on performance, librarians improve their service if library users are satisfied with their service and the services are provided adequately.
KW - Public Library Librarian;Emotional Labor Level;Job Satisfaction;Library Information Service Level;Organizational Culture
DO - 10.14699/kbiblia.2018.29.1.153
ER -
Su-Jin Kim and Kang, Soon-Ae. (2018). The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians. Journal of the Korean Biblia Society for Library and Information Science, 29(1), 153-184.
Su-Jin Kim and Kang, Soon-Ae. 2018, "The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians", Journal of the Korean Biblia Society for Library and Information Science, vol.29, no.1 pp.153-184. Available from: doi:10.14699/kbiblia.2018.29.1.153
Su-Jin Kim, Kang, Soon-Ae "The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians" Journal of the Korean Biblia Society for Library and Information Science 29.1 pp.153-184 (2018) : 153.
Su-Jin Kim, Kang, Soon-Ae. The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians. 2018; 29(1), 153-184. Available from: doi:10.14699/kbiblia.2018.29.1.153
Su-Jin Kim and Kang, Soon-Ae. "The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians" Journal of the Korean Biblia Society for Library and Information Science 29, no.1 (2018) : 153-184.doi: 10.14699/kbiblia.2018.29.1.153
Su-Jin Kim; Kang, Soon-Ae. The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians. Journal of the Korean Biblia Society for Library and Information Science, 29(1), 153-184. doi: 10.14699/kbiblia.2018.29.1.153
Su-Jin Kim; Kang, Soon-Ae. The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians. Journal of the Korean Biblia Society for Library and Information Science. 2018; 29(1) 153-184. doi: 10.14699/kbiblia.2018.29.1.153
Su-Jin Kim, Kang, Soon-Ae. The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians. 2018; 29(1), 153-184. Available from: doi:10.14699/kbiblia.2018.29.1.153
Su-Jin Kim and Kang, Soon-Ae. "The Effects of Emotional Labor Level on the Level of Job Satisfaction and Library Information Service Provision in Public Library Librarians" Journal of the Korean Biblia Society for Library and Information Science 29, no.1 (2018) : 153-184.doi: 10.14699/kbiblia.2018.29.1.153
